Hotel Valet Captain - Omni Fort Lauderdale

Guest Service Captain At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, we create smiles by delivering exceptional experiences to patients, visitors, and guests. The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site’s service standards are met or exceeded. Under the direction of the Account Manager, the Guest Service Captain has additional duties involving coordination, administration, and providing troubleshooting and guidance when the manager is not on site. The Guest Service Captain is not a manager; however, they may handle critical issues and may be required to make judgment calls when expediency is priority. Work Schedule: The work schedule for this position may vary. Compensation: Competitive, fair and commensurate with the candidate’s job‑related skills, experience, education or training, and location. Benefits: Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and a 401(k) retirement savings plan. Eligibility depends on job classification, length of employment and hours worked. Essential Functions Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers. Acknowledges and greets guests within 30 seconds of arrival to create favorable first and last impressions. Effectively participates in “The Show” and delivers “Aggressive Hospitality” to guests. Addresses guests using the appropriate greeting for the site – 20% of time. Opens all vehicle and hotel doors for guests, checks in arriving guests and explains vehicle parking and retrieval procedures, parks and retrieves vehicles while driving slowly and cautiously, maintains accuracy and composure while under pressure, effectively handles guest complaints and difficult situations – 20% of time. Uses proper phone etiquette, answers calls, posts in appropriate areas when not assisting guests, conducts effective room presentation when providing bell services, assists with the delivery and pick up of items to guest rooms, assists guests with directions, taxis, reservations and other inquiries, maintains detailed knowledge of the client’s facility and surrounding area – 20% of time. Promotes a teamwork philosophy through leading by example and effective communication skills, leads the work group in delivering high levels of guest service, assigns colleagues to routine roles, reduces staff during the shift if business conditions dictate – 10% of time. Issues claim checks to guests only after receiving vehicle keys and collects vehicle claim checks from all guests prior to issuing keys, completes ticket information including key tag, guest folio and location of vehicle, damage surveys and claim check receipt for all vehicles taken into the valet system, secures all keys on a belt clip or in a locked key box – 15% of time. Ensures staff do not provide “lift” services to any hotel or hospital guest, checks wheelchairs for safe operation prior to each use and cleans wheelchairs after each use, protects guest confidentiality in accordance with HIPAA requirements, maintains security of customer financial and identifying information – 15% of time. Assists the Account Manager as needed to build work schedules and makes calls on behalf of the manager to notify associates of schedule changes or openings, identifies and collects revenue for all vehicles, completes accurate cash drop slips and envelopes, completes shift report and other paperwork with detail and accuracy, reconciles revenue and tickets at the end of every shift – 10% of time. Qualifications Education: High school diploma or general education degree (GED). Licensure, Certification, etc.: Must be at least 18 years of age and able to pass a criminal background check, MVR, and drug screen; must complete the Wheelchair Safety Training course provided by Towne Park. Work Experience: Six (6) months related experience and/or training, or equivalent combination of education and experience. Knowledge: Must have and maintain a valid driver’s license and clean driving record; must be able to speak, read and write standard English. Skills: Must be able to drive manual transmission; must be able to read and comprehend simple instructions; must be able to write simple correspondence; must be able to effectively present information in one‑on‑one and small group situations; must be able to apply reasoning and understanding to carry out instructions in written, oral, or diagram form. Mathematical Skills: Must be able to add and subtract three‑digit numbers and to multiply and divide with 10’s and 100’s; able to perform these operations using units of American money; must understand 24‑hour and military time systems; must be able to clearly understand rates applicable to time passed. Work Conditions & Physical Demands Employees are required to talk or hear frequently, sit or stand for extended periods, run, walk, handle objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements: Exerting up to 100 pounds of force occasionally, up to 50 pounds of force frequently, or up to 20 pounds of force constantly to move objects. Working Environment: The majority of work is outdoors for extended periods of time, including up to the entire duration of shift, under extreme heat and cold weather. Travel: Up to 5% may be required. Equal Opportunity Employer Towne is an affirmative action, equal opportunity, and E‑Verify participating employer, and encourages applications from all qualified individuals, including those with disabilities and veterans. Towne complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. #J-18808-Ljbffr