Customer Service Agent

Customer Service Representative Location: Fishers, IN. 3 Week PTO! Shift: 11AM‑8PM, Monday‑Friday (40 hrs.) Key Responsibilities Respond to inbound customer calls and emails regarding service and sales requests. Gather and accurately enter customer information in real-time into service databases. Identify the nature of service requests, including equipment type, warranty status, and service geography. Track and categorize customer inquiries, complaints, and follow‑up actions to ensure resolution. Collaborate cross‑functionally with departments such as dispatch, billing, parts, credit, and field management. Make outbound calls as needed to provide updates or obtain additional customer information. Support accurate service delivery and exceed customer expectations with each interaction. Perform other tasks as directed by the supervisor. Basic Qualifications High school diploma or equivalent. Minimum two years of customer service experience in a fast‑paced environment. Proficient in computer systems and able to navigate multiple software platforms. Preferred Qualifications Prior experience in a call center, field service business, or restaurant service environment. Excellent verbal communication and interpersonal skills. Strong time management, multitasking, and organizational abilities. Ability to work independently with minimal supervision. Proficiency in Microsoft Windows–based applications and willingness to learn proprietary systems. Work Environment & Job Characteristics On‑site, customer‑focused role in a dynamic, service‑driven environment. Fast‑paced with a high volume of calls. May assist in onboarding new hires and providing peer support. Expected to exercise judgment within policy limits and escape complex issues as needed. Safety and Drug Screening Candidate must be capable of passing background checks, an initial drug screening, and random drug screening as required. Soft Skills Excellent organizational, communication, and leadership skills. Demonstrated ability to lead cross‑disciplinary teams and motivate others. Strong problem‑solving and analytical skills. Ability to work independently, managing multiple responsibilities. Effective verbal and written communication skills. Strategic and proactive thinking. Strong writing and presentation skills. Resourcefulness, flexibility, and resiliency in a dynamic work environment. Schedule / Essential Physical Functions The schedule and essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. Disclaimer As applicable, The schedule and essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. Equal Employment Opportunity Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. #J-18808-Ljbffr