Associate Patient Care Coordinator

Associate Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

As an Associate Patient Care Coordinator, we are often the first point of contact for our patients and their families. As such we value representing an important first impression. Our professionalism, expertise and dedication help ensure that our patients receive the quality of care they need. We are diligent in obtaining complete and accurate insurance and demographic information in a timely manner, this enables us to provide high quality, compassionate health care service to all who need them, regardless of their ability to pay. Positions may be available in the following areas: Emergency Room, Operating Room, Outpatient, Infusion, Maternal Child and Transplant Services.

Location: Mercy Gilbert Medical Center (MGMC), located at 3555 S Val Vista Dr, Gilbert, AZ 85297

Primary Responsibilities:

• Communicates directly with patients and/or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility/benefits
• Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
• Utilizes computer systems to enter, access or verify patient data in real time ensuring accuracy and completeness of information
• Positions for this function will be responsible for checking in and obtaining all demographics and insurance information for patients
• Answer billing questions
• Deliver and create patient estimates based off insurance benefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/ GED
• 6+ months of experience in an office setting, customer service setting (over the phone or face to face), phone support role or call center environment
• Basic level of proficiency with computer and Windows PC applications, including the ability to learn new and complex computer system applications
• Ability to work from 9:00pm 7:30am on Wednesday, Thursday, Friday & Saturday

Preferred Qualifications:

• 1+ years of Registration experience in a hospital OR medical setting
• Understanding of medical terminology
• Working knowledge of insurance policies and procedures and patient care setting

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.