Riva/Nordic Village Server (Part-Time)

Server Position at Four Seasons Hotel Minneapolis

The Four Seasons Hotel Minneapolis seeks a server to join our talented team! Be a part of Four Seasons Hotel Minneapolis where we foster connection, celebrate character and develop craftsmanship. Join our uniquely-talented team, and we will support you in doing your best work. Whether you're inspired by our culture, incomparable views of the Mississippi River or two-time James Beard Award-winning native Minnesotan chef, discover why your future is here.

About the Role

The restaurant server is an essential member of the team. Servers will be responsible for creating a memorable dining experience for guests and residents, providing exceptional and anticipatory service while showcasing a knowledgeable understanding of the menu and preparation methods.

What You Will Do

• Take guest orders and describe the selection of food & beverage menu items to guests by offering interesting and vivid descriptions of each item's origin, taste, and preparation methods.
• Communicate guest orders including any special needs or requests to the kitchen and bar using the hotel's point-of-sales system; coordinate food and beverage timings.
• Check completed kitchen orders with the guest's original order and transport items to the guest table or lounge chair in a timely manner to ensure proper food quality.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Read each table and adapt to the guest, creating a customized experience for a variety of local guests, international travelers, and building residents alike.
• Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.
• Breakdown, clean and set-up of tables and chairs.
• Work harmoniously and professionally with co-workers and supervisors.
• Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed.

What You Bring

• Experience working a minimum of 2-3 years in Food & Beverage and previous experience as a server.
• Thrive working in a fast paced, and large team environment.
• Ability to be standing for up to 8 hours a day and ability to lift up to 50lbs.
• Knowledge of Minneapolis and surrounding areas, highly desirable, however not required.
• Preferred experience in a luxury hotel or resort.
• Must be flexible with schedule - Able to work weekdays, weekends, and holidays shifts.
• Ability to carry and balance a tray.
• Ability to accurately process cash and credit card transactions.
• Ability to multi-task in a high volume and demanding environment.
• Strong problem-solving skills, ability to handle difficult situations and guests.
• Reading, writing and oral proficiency in the English language.
• TIPS and ServSafe certified.

What We Offer

We care for our team members through competitive compensation packages and the following complimentary, market-leading benefits:

• Wage: $16.37 per hour + tips
• Comprehensive health and vision insurance (Available to Full-Time employees only)*
• Discovery nights at Four Seasons Properties around the globe*
• Holiday and vacation pay (Available to Full-Time employees only)*
• Daily meals inspired by award-winning chefs
• Uniforms and uniform care
• Sick pay, disability coverage and life insurance (Available to Full-Time employees only)*

*Not available to On-Call employees

We also offer opportunities for career development and advancement and the following rewards in support of their work-life balance:

• Parking discounts
• Staff lounge and cafeteria space with city view
• Up to eight weeks of parental leave pay (Available to Full-Time employees only)*
• Fur baby insurance
• 401(k) retirement plan
• Discounted accommodations at Four Seasons properties worldwide
• Dental coverage available at a discounted rate (Available to Full-Time employees only)*

*Not available to On-Call employees