Retail Pharmacy Support Assistant - Scripts Pharmacy, Arnold Palmer

Retail Pharmacy Support Assistant

The Retail Pharmacy Support Assistant performs clerical, customer service, cashier, and inventory-related duties within the outpatient pharmacy. This role is critical to supporting daily pharmacy operations and delivering positive patient and family experience, including participation in Meds to Beds workflows.

Location: 92 W Miller St, Orlando, FL 32806

Schedule: Hours vary weekdays 7:45am - 4:15pm, 9am - 5:30pm, 10:45am - 7:15pm. Every 3rd weekend 8am - 5:15pm (Arnold Palmer location)

Responsibilities

• Cash handling, register operations, and daily opening/closing procedures
• Completing pharmacy and over-the-counter sales with exceptional customer service
• Bagging, filing, and preparing completed prescriptions for patient pickup
• Delivering medications to pharmacy locker systems and supporting the Meds to Beds program
• Coordinating medication delivery and payment methods for Meds to Beds patients
• Answering phones and routing calls appropriately
• Contacting patients or prescribers to resolve outstanding issues
• Performing prescription pickup reminder calls and return-to-stock for aged prescriptions
• Managing and replenishing pharmacy and supply inventory, including cycle counts and outdated product monitoring
• Assisting with receiving and putting away medication, supply, and OTC orders
• Maintaining prescription files and understanding historical storage procedures
• Collaborating effectively with pharmacists, technicians, and other pharmacy staff
• Demonstrating proficiency in dispensing and point-of-sale systems
• Maintaining compliance with all Orlando Health policies and attendance standards

Required Qualifications

Education/Training: High School Diploma or equivalent

Completion of the in-house Pharmacy Support Assistant entry-level training program

Ability to speak, read, and understand Basic English

Licensure/Certification: None required

Experience: No prior experience required

This role is well-suited for entry-level candidates or individuals transitioning into healthcare or pharmacy operations.

Benefits

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions.

Orlando Health team members enjoy:

• Benefits that begin on Day 1
• Four (4) weeks paid parental leave
• Debt-free degrees through our Preferred Education Program
• Tuition reimbursement and loan repayment programs

The Orlando Health System of Care includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida's east to west coasts, Central Alabama and Puerto Rico. Collectively, our dedicated team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. Join us!