Customer Service Associate

Job Description

Job Description

Our Thrift Shoppe Customer Service Associates embody our mission of providing compassionate care and support to those in need. They creating a welcoming environment for customers, offer assistance with inquiries, and ensuring a positive shopping experience. With a focus on integrity and empathy, they handle transactions with care, assist in merchandising, and contribute to maintaining a tidy store. Their dedication to our values of dignity, respect, and community engagement helps us to fulfill our commitment to serving others with excellence.

  EDUCATION AND QUALIFICATIONS:  

• High School Diploma/GED required
• Minimum of 2 years cashier and customer service experience required
• Experience in a thrift or consignment shop preferred

  ESSENTIAL JOB RESPOSIBILITIES:  

• Provide cashier service to customers by utilizing a cash register, POS and/or credit card terminal.
• Welcome and engage with customers as they enter the shoppe and respond to customer questions.
• Provide excellent interaction and customer service to customers, co-workers, and volunteers both in shoppe and over the phone.
• Straighten and restock the shoppe throughout the day, after opening and after closing.
• Ensure returns and /or go-backs are returned to their proper department at end of shift.
• Assist in other areas of thrift shoppe when necessary including at other thrift shoppe locations.
• This position will occasionally require working during non-operating store hours and holidays, which may include restocking days and promotional evening and weekend