Patient Services Representative

Patient Services RepresentativeYou're the first impression, the lasting impression, and the connector between exceptional care and meaningful growth. As a Patient Services Representative at RL, you deliver high-touch hospitality with high-performance sales execution, creating a seamless, elevated experience for every patient—every visit.You're polished, personable, goal-driven, and energized by medical aesthetics. You build trust quickly, love recommending the right solutions, and take pride in converting great conversations into loyal, long-term patients.Deliver a luxury, concierge-style patient experience at check-in, check-out, billing, and across all communication channelsAct as a brand ambassador—welcoming, educating, and guiding patients with confidence and warmthDrive revenue while supporting patient retention through add-on bookings, retail sales, membership value identification, and event promotionConvert inquiries into consultations and consultations into treatmentsSpeak fluently about services, pricing, promotions, and provider plansEnsure schedules stay full with smart strategic booking, while maintaining accuracy in POS, documentation, and patient recordsMaintain a beautiful, organized reception and retail spaceCollaborate closely with providers and teammates to elevate outcomes and experiencesConsultation and appointment conversion ratesRetail, membership, and add-on sales performanceSchedule utilization and rebooking percentagesPatient retention, loyalty, and referral engagementEvent and promotion participationAccuracy, efficiency, and compliance in patient flow and documentationConsistently positive patient feedback and experience scoresHonesty: Transparent, ethical communication with patients and teammatesAccountability: We own our results, our numbers, and our impactPositivity & Respect: Every interaction is warm, professional, and inclusiveGrowth & Performance: We're driven to improve, exceed goals, and evolveCollaboration & Teamwork: We win together and support each other dailyHospitality: Elevated service isn't a moment—it's our mindsetLove sales, patient service, and medical aesthetics equallyAre confident recommending, educating, and closingThrive in a fast-paced, high-expectation environmentBring polish, professionalism, and optimism to every interactionAre detail-oriented, adaptable, and solutions-focusedHave customer service or scheduling experience (aesthetic or medical experience is a plus)A luxury medical aesthetics brand with high standards and growth trajectorySales training, product education, and clear performance expectationsOpportunities for growth, advancement, and leadership pathwaysA supportive, collaborative, and energetic workplace where excellence is the normIf you believe exceptional hospitality drives exceptional results, we'd love to meet you.