Field Service Engineer (Product Support Specialist)

Job Description

Job Description

COME JOIN MID-CONTINENT!

“Where your work is valued—above-market pay, real work-life balance, and a team that feels like home.”

THE POSITION…

As a Field Service Engineer focused on our Aircraft Battery and Electrical Power Systems products, you’ll provide expert technical support for our full lineup of lithium-ion aircraft battery, power conversion and other electrical power system products. To be successful in this role, you’ll need to be able to accurately troubleshoot technical issues, while providing a top-notch customer experience.

THIS POSITION MAY BE FOR YOU IF…

• You have a minimum of 5 years of direct aviation experience and technical support activities in a customer support environment.
• You have extensive knowledge and understanding of aircraft electrical systems and are skilled at troubleshooting and problem-solving system installation and operation.
• You are experienced in conducting tests and inspections of aircraft avionics and electrical systems to evaluate field function and operation.
• You have knowledge of aviation certification requirements and disciplines such as DO-160, DO-254, DO-178, DO-311a as they relate to TSO, Type Certification or Supplemental Type Certification activities.
• You have experience with FAR Part repair station requirements, FAR Parts 91, 23, 25 operations and current FAA and EASA requirements.
• You are proficient with Microsoft Office and CRM systems.
• You have strong attention to detail.
• You are organized, focused, and results oriented.
• You are a problem-solver with critical thinking and prioritizing skills.
• You have excellent verbal, written, and interpersonal communication skills.
• You are comfortable spending most of the day on the phone at your desk in an open office environment.

WE WOULD REALLY LIKE IT IF… (but it’s not a deal breaker)

• You have a working familiarity with aircraft instruments and avionics and would be able to provide technical support for those types of products in a backup capacity.
• You have knowledge of FAA Special Conditions.
• You have a bachelor’s degree in a related field.
• You hold a FAA A&P and/or pilot certification.

WHAT YOU CAN EXPECT FROM ONE DAY TO THE NEXT…

• Diagnose customer issues and identify the action required (using company databases, customer information, and collaboration with other departments) to reach resolution
• Serve as a primary technical interface for support of installation, configuration, operation, and management of products
• Assist in the development of technical sales presentations to support customer meetings, trade shows, and conferences
• Monitor field data for reliability trends and proactively coordinate with Quality and Engineering technical teams for root cause analysis and resolution
• Track and monitor support cases to ensure timely resolution and effective follow through
• Maintain accurate records of all service and support communications
• Participate in industry trade shows as required
• Travel up to 15% to meet business needs

WE ARE ONE OF THE BEST PLACES TO WORK…

• We provide above-market pay and a comprehensive benefits package.
• We promote an environment where you can excel in your career while maintaining a healthy work-life balance.
• Our facility is climate-controlled, clean, organized, and safe. We operate in a professional, light manufacturing environment.
• We believe anything worth doing is worth doing right – every time.
• We have frequent events to keep work interesting. Our food drive is super impressive, we enjoy an annual food truck fest appreciation day, monthly fruit/donut day, employee luncheons throughout the year, wellness challenges with incentives and frequent ticket raffles for local sporting and cultural events.
• We have a small company feeling – even though we’re doing big things!

WHO WE ARE…

Mid-Continent Instruments and Avionics manufactures certified instruments, avionics and power solutions for the global aerospace industry and operates one of the largest maintenance, overhaul and exchange programs in the world. The company’s True Blue Power division is a leader in the design and manufacture of advanced lithium-ion aircraft batteries, USB chargers, inverters and converters.

At Mid-Continent Instruments and Avionics, we are committed to quality, service, integrity, and professionalism. Our employees serve the best customers from all over the world in general, business and commercial, advanced air mobility, defense and special missions markets. In this role, you’ll be part of the reason our customers consider us a premier instrument, avionics, and aircraft power solutions provider.

This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities, duties and skills required. Actual compensation offered within the targeted salary range will be determined by factors such as job-related knowledge, skills, and experience.

Compensation details: 75000-95000 Yearly Salary

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