Customer Service Representative

Customer Service Representative

Gladding McBean in Lincoln, CA is a manufacturer of vitrified clay pipe for sewers, clay roof tile, piazza clay floor tile, glazed terra cotta pottery, architectural terra cotta, sacked mortar clay, chimney tops and caps. We are a proud member of the Pacific Coast Building Products Family of Companies Customer Service Representative $24 - $27/hours Depending on Qualifications and Experience Do you want a "Career" not just a job? Are you a Team Player who thrives on learning from others to become an expert in your field? Do you excel in a fast-paced work environment? Do you want to be part of a company that is the technological leader in North America in producing concrete masonry products? If so, we want to talk to you!

What This Role Looks Like

Under the supervision of the Roof Tile Sales Manager, this position supports the Roof Tile, Terra Cotta and Garden Pottery Sales Representatives and customers; and is responsible for supporting and demonstrating the Core Values of Integrity, Safety, Respect, Customer Focus, Quality, Innovation and Financial Success. Performs other related duties as assigned.

Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintains contact and provides internal support to Inside and Outside Sales Reps.
• May contact customers by telephone. Customers include: installation contractors, supply dealers, architects, engineers, etc.
• Prepares samples for customers and potential customers as requested.
• Performs assistance with job quotes, order processing, production tracking, deliveries, and job reconciliation/closeouts.
• Answers customers inquiries by telephone.
• Attends in-house sales meetings.
• Performs required paperwork and maintains job order file.
• All other duties and responsibilities assigned from time to time by the company or its designated representatives.
• Attends safety meetings and abides by all safety rules set forth by company and governmental regulatory agencies; ensures that hazardous conditions are reported and corrected.
• Predictable and Regular attendance is required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school education or equivalent SAP experience required.
• Intermediate Excel knowledge required.
• Two years Inside Sales Support experience and one-year experience in construction/transportation industry required.
• Solid organizational skills and the ability to multi-task required.
• Ability to work in a fast-paced environment.
• Training and experience are interchangeable on a year-for-year basis.
• On-the-job training required to perform duties above.
• Knowledge of construction, working knowledge of roof tile and code standards preferred.
• Must be able to communicate with peers, customers, and superiors effectively and professionally.
• Requires good reading, writing and mathematical skills.
• Ability to operate automobile, personal computer, printer, calculator, copier, facsimile machine, and any other equipment required to perform duties.
• Predictable and Regular attendance is required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing, walking, sitting, talking/listening, climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms.
• Lifting-up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Office environment with moderate noise.
• Plant environment with loud noise, moving machinery, dusty, dirty.
• Outdoor weather conditions. Extreme temperatures.
• Wear mandatory and/or other appropriate personal protective equipment (PPE)

On the job training will be provided! Great Benefits! Accrue up-to 80 hours vacation your first year! Selected candidate for this position is subject to a pre-employment drug screen and background check. This is a regular, full-time position with competitive compensation and full benefits including medical/dental insurance, disability benefits, life insurance, 401(k), profit sharing retirement plan, and wellness programs. We are an equal opportunity employer and promote a drug free workplace.