GUEST ROOM ATTENDANT

Job Summary:

Guest Room Attendant is responsible for, thoroughly and in accordance to set standards, cleaning and servicing all types of hotel rooms and common areas in the hotel.


Job Description

Core Values & Expectations:

• Treat all other co-workers with dignity and respect regardless of position.
• Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
• Always be honest. Admit mistakes, learn from mistakes, and move forward.
• Demonstrate an ability to accept constructive criticism and guidance from supervisors.
• Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
• When you don't know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor.

Major Responsibilities/Activities:

• Changes linens, making beds, dusting and vacuuming, scrubbing and cleaning floors, toilets, tubs, and sinks.
• Removes fingerprints and smudges from mirrors, glass, surfaces, cleaning interior windows.
• Replenishes guest supplies as well as work supplies, for self and others to demonstrate teamwork.
• Fills carts, closets, and performing projects and/or deep cleaning when assigned.
• Utilizes equipment such as pan and broom, vacuum, cleaning kits, small scrubbers etc.
• Ensures all equipment is used and maintained in accordance with proper procedures.
• Adheres to all safety guidelines including the use of protective equipment.
• Utilizes chemicals in a proper, safe and responsible manner in accordance to standards.
• Maintains proper in-room and stock product levels, clean and organized work area, cart and supplies.
• Communicates problems, challenges or unusual matters of significance to supervisor.
• Cleans and services all types of hotel rooms and common areas in the hotel in accordance to established policy and procedures as well as service standards.
• Completes maintenance work orders and passes on to supervisors / management.
• Supports and complies with courtesy and guest service guidelines, policies and procedures.
• Exhibits integrity by ensuring the safekeeping of guest items and belongings.
• Exhibits passion for the hospitality and gaming experience of our guests'.
• Takes personal responsibility for delivering excellent guest experience.
• Ensures guests' issues are resolved in a prompt, courteous and efficient manner.
• Shares guest feedback with appropriate parties in order to maintain continuous improvement.
• Welcomes corrective and/or constructive feedback.
• Perfrom other duties as assigned.

Minimum Requirements:

• Preference is given to qualified Santa Ana Tribal Members.
• High School diploma or GED required.
• Bi-lingual and multi-cultural experience helpful.
• Good interpersonal, guest service and communication skills.
• A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program.
• All employees are required to proficiently use a smartphone for company applications, email, and text.
• Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-gaming license.

Essential Mental Functions:

The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be a detail oriented, organized individual with the ability to multi-task.
• Ability to provide strong customer service.
• Ability to handle conflict situations.
• Must be able to work in a fast-paced environment.
• Must be able to deal with stressful situations in a professional manner.
• Must be a Team Player.

Essential Physical Functions

The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk and hear.
• Must regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds.
• Must be able to work various hours including weekends and holidays.
• Must present self in a well-groomed, professional appearance.
• Must be able to work at a fast pace with accuracy.
• Must be able to handle stress effectively.
• Must be able to maneuver around the facility as needed to collect and distribute all necessary materials.
• Must be able to stand and walk for a long duration of time.
• Physical ability to safely perform the essential job functions of the position.

Equipment Used

• Smartphones, computers, timeclocks, and all other equipment assigned to the position.
• All relevant cleaning equipment including vacuum cleaner and housekeeping carts.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment. This position has potential exposure to hazardous materials.