Billing Specialist - Pittsburgh, PA

Position Summary

Carry out all phases of legal billing in legal billing software.

Essential Job Functions

• Maintain the highest level of professionalism at all times when interacting with internal and external customers. Demonstrate a positive attitude and commitment to quality customer service.
• Contribute to a positive team environment by demonstrating a strong work ethic, effectively communicating with others, and proactively anticipating attorney and client needs.
• Complete special projects and other assignments as requested by supervisor or other members of firm management.

BILLING

• Process changes and edits and generate invoices according to firm procedures.
• Perform electronic client billing accurately and consistent with firm and client protocols.
• Monitor the status of uploaded statements, and research and resolve the causes of any short-paid or rejected invoices. Ensure that timely appeals are filed, making any necessary corrections.
• Track and follow up on appealed invoices to ensure accurate and timely revisions and resubmission, coordinating any needed information from the attorneys and/or the client.
• Follow up, answer questions, and respond to requests, related to client billing activity.
• Prepare regular and ad hoc reports related to client billing. Review, analyze, summarize, and present information to supervisors or responsible attorneys.
• Communicate and serve as a resource to clients, attorneys, and staff regarding client billing matters.
• Complete special projects and other assignments as requested by supervisor or other members of firm management.
• Maintain the highest level of professionalism at all times when interacting with internal and external customers. Demonstrate a positive attitude and commitment to quality customer service.
• Contribute to a positive team environment by demonstrating a strong work ethic, effectively communicating with others, and proactively anticipating attorney and client needs.

Requirements

• Bachelor’s Degree in accounting-related field or equivalent experience.
• 1-5 years of legal billing, specifically, electronic billing is strongly preferred.

Knowledge, Skills, and Abilities:

• Experience with legal billing software (e.g., Aderant, Elite, 3E) and e-billing portals (e.g., BillBlast, eBillingHub.
• Familiarity with the full billing cycle, e-billing vendor sites, and/or other legal billing software a plus.
• Advanced proficiency in Microsoft Excel
• Highly accurate and attentive to detail.
• Analytical abilities and mathematical aptitude.
• Ability to work independently, identify problems, and determine resolutions.
• Strong written and verbal communication skills.
• Organized and able to prioritize work and multi-task.
• Ability to remain calm under pressure and when dealing with difficult customers.

Equipment, Physical/Mental Demands, Working Conditions

Personal computer and other office equipment such as telephone, typewriter, calculator, fax machine, duplicating machine, etc. Sitting for extended periods, standing, bending, stooping, and reaching. Occasional lifting up to 20 pounds. Manual dexterity sufficient to operate standard office machines. Range of hearing and vision sufficient to operate standard office machines and communicate with clients in person and via telephone. Able to deal with stress in a fast-paced work environment with multiple priorities. Make decisions and adapt to changing work situations. Grasp and apply new ideas and technologies. Communicate and successfully interact with various personalities at all organizational levels. Typical office setting, normally Monday through Friday business hours. Occasional overtime as required.

Burns White provides a generous, family-focused benefits package including:

• Medical (firm pays 70-90%), dental, and vision with Single to Family coverage levels
• Fully paid life, short-term disability, and long-term disability insurance
• Medical Flexible Spending Account and Health Savings Account
• 401(k) with 3% guaranteed/vested contribution plus additional profit-sharing contribution
• Free confidential counseling and support services for all family members
• Free onsite gym at some locations
• Paid parental leave up to 12 weeks based on tenure
• 10 holidays plus 19-29PTO days based on tenure
• Free or subsidized parking depending on location
• Pet insurance and Accident insurance
• Financial education services and Medicare insurance planning

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EOE