Service Writer / Dispatcher

Remote Type: On-site You belong at a company that treats you like an Owner! Sammons Industrial is an employee‑owned family of businesses dedicated to becoming the preferred single‑source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals. Join a team that takes care of you. Benefits Competitive Pay and Performance‑Based Bonuses Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP) 401(k) Training and Tuition Reimbursement Work/Life Balance Paid Holidays and Time Off Health and Wellness Benefits Tool Benefits, PPE/Uniforms, Safety Boot Program Life and Short Term Disability paid for by company About the Role At Briggs Industrial Solutions, we believe great service starts with great people. We’re looking for a Service Writer or Customer Service Advisor who thrives on building relationships, solving problems, and supporting both customers and teammates. In this role, you’ll be the connection between our service team and the customers who count on us every day. If you take pride in delivering exceptional service, enjoy working in a fast‑paced environment, and want to be part of a company built on integrity, safety, and teamwork, we’d love to meet you. Responsibilities Coordinate and dispatch technicians based on certifications, skills, and customer needs while providing timely updates throughout the repair process. Serve as a trusted point of contact for customers by answering questions, securing approvals, managing purchase orders, and ensuring a positive service experience. Monitor technician productivity, track repair progress, and help keep service work on schedule and aligned with company standards. Support the full‑service lifecycle, including parts coordination, vendor purchase orders, maintenance agreements, invoicing details, and operational follow‑through. Qualifications Strong customer service and communication skills with a genuine desire to help others. Ability to organize multiple priorities, manage schedules, and coordinate activities in a fast‑paced environment. Attention to detail and confidence working with service systems, repair documentation, purchase orders, and invoicing processes. A team‑first mindset with a commitment to professionalism, accountability, and continuous improvement. Why You’ll Love Working With Us You’ll be part of a hardworking team that values safety, integrity, and doing the right thing. Your contributions will make a real impact on customers, teammates, and daily operations. You’ll join a company that invests in its people and creates opportunities to grow and succeed. Job Details Pay Type: Salary Sammons Industrial is an employee‑owned family of businesses dedicated to being the preferred single‑source solution provider for industrial operations through innovation, service, community engagement, and integrity. We are passionate about delivering exceptional customer service with a commitment to putting safety first and through a One Team philosophy. Our family of businesses includes the brands: SitePro Rentals, Sync Storage, Precision Warehouse Design, Briggs Equipment, Briggs Earth & Ag, and Briggs Truck & Rail. #J-18808-Ljbffr Briggs Industrial Solutions, Inc.