Manager, Operations Support Service - Correspondence Administration

We are hiring a full-time Supervisor, Operations Support Service – Correspondence Administration (CA) to join our growing team! The hours for this position are Monday – Friday, 8–5. This role is responsible for leading the day-to-day operations of the Correspondence Administration team within Operations Support Service, which handles the majority of incoming correspondence from policyholders, agents, and other external partners across multiple formats. Additionally, role will oversee system generated policy and correspondence print for policy holders and agents. This position ensures service level agreements are consistently met or exceeded, drives quality outcomes, and identifies opportunities for process improvement. The Supervisor plays a critical role in developing Associates, supporting career growth, and contributing leadership expertise to departmental and enterprise initiatives. Key Responsibilities Manage departmental workflow to ensure all service level agreements (SLAs) are met or exceeded Create, maintain, and analyze reporting to measure performance against key performance indicators (KPIs) Track Associate performance and provide coaching, feedback, and performance guidance Identify, recommend, and implement process improvements to enhance efficiency and service quality Lead or serve as a subject matter expert on departmental and enterprise-wide projects Partner with Associates to support career development, skill-building, and leadership growth Knowledge, Skills, And Abilities Strong understanding of leadership and management principles Basic knowledge of the life and disability insurance industry Ability to recognize improvement opportunities and develop effective solutions Experience managing projects from initiation through completion, including scope, resources, and timelines Proficiency in Microsoft applications, including Excel, Word, and SharePoint Understanding of reporting tools used to track department performance and KPI achievement Knowledge of budgeting principles, including creating, maintaining, and explaining budget variances Strong communication, organizational, and problem‑solving skills Ability to lead, coach, and develop team members in a fast‑paced environment Education Bachelor’s degree (four‑year college education) or equivalent experience. Compensation Our competitive pay and robust bonus program, offered to all associates, will make you feel valued. Learning And Development We prepare you for success with a comprehensive, paid training program. Additionally, our Talent Development team creates various development opportunities for associates at every stage of their careers. Work‑life Balance We value work‑life balance with our generous paid time off; you begin accruing hours every month, and they increase with tenure. All new hires earn over three weeks of paid time off annually, plus 11 paid company holidays! We also support new mothers with a maternity leave program, along with paid STD and LTD. Health And Well‑being We commit to your health and well‑being and are proud to offer comprehensive health and life insurance options, including FSA or HSA accounts and subsidies to support your health and fitness goals through vendor partnerships at The Y, Orange Theory, WW, and more. Future Planning Americo offers a 401(k) with a company match. We also have tuition reimbursement programs to further your education. #J-18808-Ljbffr Americo Financial Life and Annuity