Patient Travel Coordinator

This position is Day Shift - Sunday - Thursday 8:30am - 5:00pm

The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.

ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state.

Our vision: Alaska Native people are the healthiest people in the world.

ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes:

• Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.
• Cost-Share Dental and Vision Insurances
• Discounted Pet Insurance
• Retirement Contributions with Pre-Tax or Roth options into a 403(b).
• 401(a) ANTHC Retirement Plan: After one year of employment, ANTHC will begin making matching contributions of up to 5% of your eligible pay, based on your own contributions. In addition, you may be eligible for an annual discretionary contribution of up to 3% from the employer.
• Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.
• Eleven Paid Holidays
• Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment
• Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.
• Flexible Spending Accounts for Healthcare and Dependent Care.
• Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.
• On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.
• Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.
• Tuition Discounts for you and your eligible dependents at Alaska Pacific University.
• On-Site Training Courses and Professional Development Opportunities.
• License and certification reimbursements and occupational insurance for medical staff.
• Gym Access to Alaska Pacific University includes a salt water pool, rock climbing, workout gym, and steep discounts for outdoor equipment rentals.
• Emergency Travel Assistance
• Education Assistance or Education leave eligibility
• Discount program for travel, gym memberships, amusement parks, and more.

Visit us online at or contact Recruitment directly at ***email_hidden***.

Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

Summary

Under general supervision, will coordinate travel for patients being referred to the Alaska Native Medical Center (ANMC) for medical care in Anchorage or outside of Alaska. Will review the provided documentation and assist the patient, clinic and service unit with the completion of travel for beneficiary and Medicaid travel.

Responsibilities

REPRESENTATIVE DUTIES

All

Coordinates travel arrangements, to include but no limited to; air and ground transportation, lodging and meals) for patients and their escorts (if applicable) referred for medical care by ANMC to medical clinics in and outside the State of Alaska. Must be able to determine medically necessary travel while ensuring patient appointments, travel arrangements, lodging, transportation, and other logistical aspects of the patients’ medical travel are completed.

Must be able to work collaboratively with other members of the team/department, as well as outside agencies, to ensure the ANMC Travel Rules and Regulations are being met while also serving as an advocate for the patient and referring provider. Must understand and make every attempt to honor patient travel preferences and be able to inform patients about other services and resources that are available to them. Will assist in coordinating extended or rescheduled travel bookings in real time with the appropriate tribal travel agencies and relative accommodations.

Must be able to work closely with Prior Authorization staff to coordinate and book patient travel within the authorized parameters of the given Medicaid Travel Authorization. All requests must be in accordance with, and reviewed against, ANMC policies and procedures as well as regulations governing Alaska State Medicaid Prior Authorization to verify eligibility for travel benefits.

Must be able to utilize multiple computer systems to gather information and communicate with ANMC, Tribal Health Partners as well as other healthcare providers and clinics. Must complete the credit card reconciliation and billing process for all booked itineraries and provide necessary documentation for all reservations and purchases. Must be able to research travel reservations, process needed refunds and provide accurate invoices at the completion of each itinerary.

Performs Other Duties As Assigned Or Required.

Purchased Referred Care (PRC) Travel Specific:

Must prepare and submit invoices/claims and other documentation for travel reimbursement for customers with alternate health resources.

Must processes patient reimbursement requests by entering purchase orders through specified computer programs while completing check requests through the ANTHC purchasing system. Must monitor reimbursement requests until completed.

Must provide a monthly accounting report and reconcile all purchases that were made, providing supporting documentation in the form of folios and receipts. Must be able to research, gather and analyze all purchase orders to ensure that payments are accurate and received in a timely manner.

Other Information

KNOWLEDGE and SKILLS

All

• Knowledge of customer service concepts and practice.
• Knowledge of the Privacy Act of 1974 and HIPAA Privacy Rule Act of 1966.
• Knowledge of state, federal, and tribal health care programs.
• Knowledge of state, federal and public/private insurance, including Medicaid/Medicare.
• Skill in working independently or as a team member.
• Skill in dealing with distressed customers.
• Skill in grammar, spelling, sentence structure and effective business letter writing.
• Skill in operating office equipment, including copiers and fax machines.
• Skill in interpreting state, federal, and public/private insurance financing.
• Skill in establishing and maintaining cooperative working relationships with others.
• Skill in operating a personal computer utilizing a variety of software applications.

MINIMUM EDUCATION QUALIFICATION

Patient Travel Coordinator I & II

A high school diploma or GED equivalent.

Patient Travel Coordinator III

Associates Degree in business or related field. Progressively responsible customer service, travel experience, or related work may be substituted on a year-by-year basis for the college education.

Minimum Experience Qualification

Patient Travel Coordinator I Non-supervisory – One (1) year of travel experience AND one (1) year of customer service experience. An equivalent combination of relevant education and/or training may be substituted for experience. Must be capable of learning and operating multiple computer systems.

Patient Travel Coordinator II Non-supervisory – Two (2) years of travel experience and two (2) years of customer service experience or one (1) year working for ANMC Travel Management Office as a Patient Travel Coordinator I. An equivalent combination of relevant education and/or training may be substituted for experience.

AND

Must have successfully mastered Two (2) of the following areas of travel duties:

• Sabre or the primary booking software used at the TMO
• Navigating and documenting within all ANMC software applications to include but not limited to SharePoint, AFHCAN and Cerner.
• Tribal Travel and ANMC Travel Rules and Regulations
• Refunding, exchanging, reconciliation and invoicing processes for Medicaid non Medicaid Travel

Patient Travel Coordinator III Non-supervisory – Three (3) years customer service experience and two (2) years of travel experience or 3 years working for ANMC Travel Management Office as a Patient Travel Coordinator. An equivalent combination of relevant education and/or training may be substituted for experience.

AND

Must have successfully mastered all of the following areas of travel duties:

• Sabre or the primary booking software used at the TMO
• Navigating and documenting within all ANMC software applications to include but not limited to SharePoint, AFHCAN and Cerner.
• Tribal Travel and ANMC Travel Rules and Regulations
• Refunding, exchanging, reconciliation and invoicing processes for Medicaid non Medicaid Travel
• Working knowledge of the ANMC Prior Authorization Specialist, Purchased Referred Care Travel Agent and Care Coordination Agent
• Ability to train individuals in Travel Management Office processes and work within a leadership group.

Preferred Experience Qualification

• Proficiency in windows based operating systems, MS Office, Adobe Professional and Electronic Health record navigation.
• One (1) or more years working as a travel agent or reservationist

Additional Requirements

All

• Will work weekend shifts and holidays.

Patient Travel Coordinator III

• Will need to be able to take call on a rotating schedule.