Help Desk Specialist

Get AI-powered advice on this job and more exclusive features. This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $25.00/hr - $36.00/hr Position: Help Desk Consultant Location: New York City - 5 days a week on-site Pay Range: $25/HR - $36/HR Duration: 6 Month Contract Requirements: Minimum of 1-3 years of relevant experience in IT support or help desk roles. Proficient in troubleshooting both PC and Mac hardware and software; knowledge of Microsoft products (Windows 10/11, Office 365). Excellent written and verbal communication skills to assist users effectively. Strong analytical skills to identify and resolve technical issues. Bachelor's degree in Computer Science, Information Technology, or a related field preferred. Day to Day: One of our banking clients is seeking a dedicated Help Desk Consultant to join their IT team in New York City. The ideal candidate will provide prompt and efficient technical support to our employees, ensuring smooth operation of our computer systems and applications. Key Responsibilities: Technical Support: Respond to user inquiries and troubleshoot hardware, software, and network issues. Problem Resolution: Diagnose and resolve technical problems, escalating complex issues as necessary. Documentation: Maintain accurate records of support requests, resolutions, and installation activities. Equipment Setup: Install, configure, and maintain computer hardware and software for employee use. Training and Assistance: Provide training and support to users on the proper use of hardware and software. System Monitoring: Conduct diagnostics and perform regular checks to ensure system stability and security. Exact compensation may vary based on several factors, including skills, experience, and education. Healthcare benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, financial protection benefits, as well as HSA, FSA, and DCFSA account options. 401k retirement account access is offered starting on the 90th day with employer matching after one year of service. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. Seniority level: Associate Employment type: Contract Job function: Information Technology Industries: Services for Renewable Energy and Manufacturing #J-18808-Ljbffr Insight Global