Adult Mental Health Case Manager

Job Description

Job Description

Adult Mental Health Case Manager

Annual Salary: $50,604

Schedule: Monday-Friday 8:00 am - 4:30 pm

Join the Hampton–Newport News Community Services Board as a full-time Adult Mental Health Case Manager and help support individuals in need. In this onsite role, you'll work alongside a collaborative team to deliver high-quality mental health services to the Hampton and Newport News community. If you're compassionate and driven to make an impact, this is a great opportunity to serve and grow.

Our Organization

Since 1971, the Hampton-Newport News Community Services Board has provided the highest quality of behavioral health services to residents of the cities of Hampton and Newport News, Virginia, offering a comprehensive array of programs for both children and adults living with mental illness, developmental disabilities, and/or substance use disorders.

Position Summary

The Adult Mental Health Case Manager supports continuity of care for adults receiving behavioral health services across Hampton and Newport News. This position coordinates services that help clients stabilize, meet essential needs, and progress toward treatment goals.

Key responsibilities include completing assessments, developing and updating treatment plans, providing advocacy and supportive counseling, coordinating community resources, documenting services, and responding to urgent situations with appropriate crisis intervention.

Required qualifications:

• Bachelor’s degree in a Human Services field (e.g., Social Work, Psychology, Sociology, Counseling)
• One (1) year of case management experience

Your Typical Day

Your day as an Adult Mental Health Case Manager is structured around a Monday–Friday, 8:00 a.m.–5:00 p.m. schedule, balancing planned client contacts with time for coordination and follow-through. You may start by reviewing updates and prioritizing needs, then connect with clients in the community and by phone to ensure supports are in place. Throughout the day, you collaborate with providers and partner agencies, confirm appointments and services, and complete timely notes so the care team stays aligned. When unexpected concerns arise, you shift focus quickly, communicate clearly, and help connect clients to immediate supports.

Our Benefits

• Medical, Dental, and Vision coverage; Life Insurance
• Flexible Spending Account (FSA)
• Paid Time Off
• 11 Paid Holidays
• Participation in the Virginia Retirement System (VRS)

Apply Today!

If you are ready to apply your skills in a service-focused, professional setting, submit your application for the Adult Mental Health Case Manager role today.

The selected candidate must successfully pass a criminal history fingerprint background investigation, DMV record check, Child Registry search, drug screening test and employment reference checks.

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