Senior People Relations Consultant

Senior People Relations Consultant

This job provides guidance, support, and recommendations to Delta Dental leadership for the resolution of critical and complex labor and employee relations activities. The Senior People Relations Consultant self-manages multiple cases simultaneously on a variety of employee related areas including but not limited to Collective Bargaining Agreement ("CBA") and Employment Law interpretation and counsel, harassment, conduct and policy interpretation and violation investigations, complex performance management, conflict resolution, and termination management. Partner with union leadership to find resolution to concerns. Counsel business leadership on employment law and CBA Interpretation. The Senior People Relations Consultant must build strong partnerships and work closely with all levels of management, union leadership, the People Organization, internal and external employment counsel, internal stakeholders, and Centers of Excellence ("COE") with the goal to drive high employee engagement, efficient labor utilization, and a high performing culture.

Responsibilities

Partners with leaders in the enterprise to promote a positive labor and employee relations climate, manage and resolve workplace issues, share information and drive business and/or People initiatives.

Provides proactive and real-time consultation on basic and complex labor and employee relation matters across the employee lifecycle including but not limited to contract interpretation and grievance administration.

Conducts timely and thorough workplace investigations and prepare written summary reports of investigative findings with recommended resolution.

Serves as a primary contact for labor issues as it relates to CBA interpretation, labor policy, labor disputes, grievance administration, and record keeping for long-term agreements and awards.

Ensures advocacy for the organization, management, and employees consistent with policy, practice, procedure, best practices, and employment law while proactively managing liability and risk on behalf of the organization.

Serves as a subject matter expert for management and employees in labor/employee relations, employment practices, human resource policies/procedures, employment law, and government regulations.

Conducts trend and root cause analysis and provide recommendations for reducing the number of labor/employee relations issues, while providing proactive employee relations training and interventions where necessary.

Partners with internal or external counsel to prepare for and when necessary attend mediations, arbitration, and other court proceedings, including unemployment claim responses.

Qualifications

• 4+ years with Bachelor's degree
• Minimum 5 years as an employee and labor relations consultant Minimum 3 years working directly with union leadership Minimum 5 years of performing complex investigations with proven results
• Seasoned knowledge of labor relation best practices, NLRB rules, effective CBA interpretation
• Expert knowledge of employment, wage and hour, FMLA and EEO laws
• Expert knowledge of People systems, programs, processes, practices, and policies
• Ability to maintain confidentiality and mitigate risk
• Demonstrated ability influence and build relationships at all levels
• Expert communication skills both written and verbal; particularly successful in listening and understanding various points of view
• Strong consulting skills and the ability to facilitate conflict resolution
• Strong interpersonal skills, mediation skills, consultation, and the ability to handle difficult situations with tact and diplomacy
• Ability to prioritize, handle multiple projects simultaneously in a fast-paced environment in order to meet deadlines
• Ability to work across multiple teams, and with people on a variety of organizational levels in often ambiguous circumstances
• Intermediate proficiency in Microsoft Office products
• Experience working across time zones, constituent groups, and locations, utilizing technology to complete duties is preferred

Licenses• SHRM-CP. Upon Hire Pref'• Professional in Human Resources (PHR)-HRCI. Upon Hire Pref'Base Pay Information The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 21. $80,500 - $174,300

Additional Information

Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Competitive base and incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program

Fair Chance Ordinances and Criminal Background Considerations This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A. Important Work Authorization Information Please note, Delta Dental will not sponsor applicants for work visas for this position. #LI-Remote

About the Team

At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care – but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all. We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie. Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us! Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands. The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company. Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies. Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time. Proof of eligibility to work in the United States must be provided