Team Leader

Job Title: Shift Leader

Company: Chick-fil-A

Location: North Canton FSU

Reports To: Operations Director

Mission

To lead the front-line team by creating a culture of excellence through strong communication, guest focus, and operational execution—ensuring smooth shifts, empowered team members, and consistently high guest satisfaction.

Outcomes

• Execute daily shift plans with clarity, urgency, and team alignment—ensuring all roles are filled and systems are followed.
• Maintain Speed of Service under 3:30 and order accuracy > 99% during assigned shifts.
• Conduct 2 team member check-ins per week , offering real-time coaching, encouragement, and feedback.
• Achieve 90%+ team member satisfaction on anonymous monthly zone surveys.
• Drive consistent cleanliness and food safety excellence , with 100% completion of all shift checklists and immediate escalation of any issues.
• Model high standards of hospitality , personally engaging with at least 10 guests per shift.
• Partner with Directors to identify and elevate at least 1 emerging leader quarterly .
• Ensure team compliance with CFA One guest sign-ups, digital upselling , and zone-specific promotions.

Competencies

Behavioral Fit

• Strong communication and team leadership
• Operational awareness and multitasking
• Decision-making under pressure
• Personal accountability and resilience
• Guest-first focus
• Ability to resolve conflict quickly and gracefully
• Timely follow-through
• Adaptability and initiative

Cultural Fit

• Enthusiastic and empowering presence
• Models grace under pressure
• Generous with encouragement and accountability
• Truth-driven in correction and coaching
• Consistently upholds CFA values and brand standards
• Invested in people and process growth

Married to the Mission : Grow People, Grow Business, but dating the Methods .

Vision: To provide Excellence through Hospitality to help our community Grow.

Values: Excellence, Hospitality, Growth

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.