Senior Director of Bookkeeping and Tax Operations

We are assisting a growing professional services firm in their search for a Senior Director of Bookkeeping & Tax Operations to lead and scale bookkeeping, tax, and tax advisory operations across domestic, offshore, and third-party service delivery teams. This strategic leadership role is responsible for operational performance, workforce planning, quality assurance, process improvement, and service delivery excellence. Reporting to executive leadership, the Senior Director will oversee department managers, drive KPI accountability, optimize workflows, and ensure operational readiness during peak periods.Key Responsibilities include:Lead Bookkeeping, Tax, and Tax Advisory operations.Manage operational performance, quality standards, and service delivery outcomes.Oversee KPI tracking, accountability, and performance reviews.Partner with offshore teams and external vendors to ensure consistent execution.Drive workforce planning, resource allocation, and peak-season readiness.Implement process improvements, automation, and workflow optimization.Collaborate cross-functionally to support client experience, product initiatives, and operational scalability.