Pediatric Medical Front Office Specialist (On-site, Pittsburgh, PA 15217 Squirrel Hill Area)

Job Description

Job Description

Pediatric Medical Front Office Specialist (On-site, Pittsburgh, PA 15217 – Squirrel Hill Area)

Job Type: Full-Time, Direct-Hire (Permanent placement on company payroll with full benefits; not a temporary job)

Location: Pittsburgh, PA 15217 (Squirrel Hill)

Schedule: Full-Time, Day Shift (Daylight schedule per office operational hours; weekend availability required to support practice schedule)

Work Arrangement: On-site

New Hire Starting Base Pay: $18.79 – $21.10 per hour (Starting placement within the range is determined by direct medical office, patient registration experience.)

Future Earning Potential: Position hourly rate progresses up to $28.03 per hour over time through performance, tenure, and administrative career ladder advancement.

Mandatory Qualifications

• Education: High school diploma or GED equivalent required.
• Experience: Two (2) years of experience in a medical office, patient billing function required 
• Systems Knowledge & Technical Skills: Proficient typing skills; experience with PC-based applications, office equipment, electronic health records systems (Epic/Medipac preferred), and patient portal platforms.
• Core Competencies: Knowledge of medical terminology; strong interpersonal and communication skills; enthusiasm for working in a pediatric primary care environment.

How You'll Make an Impact

• Patient Arrival & Reception: Provide a warm greeting for pediatric patients and their families, assist with front desk check-in/check-out, support self-arrival technology, biometric registration, and promote patient portal registration.
• Registration & Insurance Verification: Confirm and update demographic and insurance coverage data, verify insurance benefits, collect copayments at point-of-service, obtain HIPAA consent signatures, and educate families on financial responsibilities/advocacy resources.
• Scheduling & Continuum of Care: Schedule follow-up pediatric appointments, connect families to ancillary service scheduling resources, and assist patients in navigating the healthcare system with clear instructions.
• Administrative & Service Excellence: Manage incoming phone calls, triage messages to clinical staff, perform administrative duties (medical record scanning and faxing), and maintain service recovery standards.

What We Offer

• Education & Career Growth: Structured administrative career ladder pathways, pediatric healthcare operational training, and professional development opportunities.
• Health & Well-Being: Immediate comprehensive medical, dental, vision, life, and disability coverage options starting day one, plus employee wellness resources.
• Work-Life Balance & Time Off: Stable day shift schedule, paid time off (PTO), paid parental leave, and paid holidays.
• Perks & Compensation: Competitive starting base pay progression, merit/premium pay opportunities, and an exceptional employer-matched retirement program.