Director, AI Strategy & Contact Center Automation

Jobleads-US

Shift4 is expanding its Support organization and seeking a Director to lead the AI strategy for contact center automation. This onsite role will shape what should be automated or self-served, collaborating with Technology, Product, and each Support line to drive measurable contact reductions.

The role emphasizes ROI-driven decision making, cross-functional execution, and presenting outcomes to executives. Location options include Center Valley, PA or Las Vegas, NV.

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Vacancy posted 2 days ago

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