Patient Service Rep

Employment Type:

Full time

Shift:

Evening Shift

Description:

Patient Service Representative Supporting Warde Lab

Shifts will vary.

Primarily will be 10am-6:30pm. Could be as late as 3:30pm to midnight for some shifts.

Patient Service Rep

Location: Trinity Health Ann Arbor, Warde Medical Lab

Status: Part Time 20 Hours per week

Note: This is a fully on-site role

Total Rewards and Benefits:

• Competitive compensation, DAILYPAY

• Benefits effective on Day One! No waiting periods.

• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability

• Retirement savings plan with employer match and contributions

• Colleague Referral Program to earn cash

• Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country

• Tuition Reimbursement

POSITION PURPOSE

Representatives provide customer support to client callers, and assist Client Service Specialists in maintaining service excellence. Respond to client inquiries, research test information, assist with transmitting reportable results to government agencies, and monitor pending test lists.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Answer client phone calls and assist with inquiries regarding test information and patient results. Refer complex issues to the appropriate Client Service Specialist as needed.

• Reconcile pending test lists from clients and monitor/investigate tests pending at referral laboratories.

• Reconcile Warde daily and/or weekly pending lists.

• Support Client Service Specialists by researching test information, entering client responses into the LIS, and contacting clients as needed.

• Assist the Client Services Manager with special projects.

• Perform administrative duties as needed.

• Assist with reference lab reporting.

• Demonstrate accountability by communicating with colleagues on other shifts to resolve client concerns.

• Complete daily EPI reporting, transmit reportable infectious disease results to government agencies, and obtain missing patient demographic information from clients.

• Review cytogenetic reports in the LIS for completion and enter results for incomplete tests.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran