Mobile Tire Router

Mobile Service Roadside Router

Tesla is in search of a Mobile Service Roadside Router to optimize roadside response, reducing tows to Service for on-site resolutions and ensuring a seamless Tesla customer experience. We seek highly motivated individuals adept at managing customer interactions in fast-paced environments with precision and speed. As a key member of our Mobile Service Advisor team, you'll strategically position technicians and streamline workloads, acting as a crucial link between the Roadside Support Team and the Mobile Service Team. Ideal candidates bring experience in emergency dispatching or high-level customer service, thriving in a dynamic team environment. Your collaboration with our Customer Support Team, Roadside Assistance Team, and Mobile Service Teams will contribute to lasting customer loyalty and the fulfillment of Tesla's mission to accelerate the world's transition to sustainable energy.

Responsibilities

Oversee roadside response operations in an assigned geographic, multi-market area

Manage customer expectations regarding response times and provided services

Maintain high-level verbal and written communication with the Mobile Tire and Roadside Support Teams

Employ creative and proactive approaches to resolve customer flat tire events and other roadside concerns, utilizing available resources

Collaborate with the local Parts Team to understand inventory levels and locations

Strategically stage and schedule the fleet to ensure efficient responses to both roadside requests and scheduled jobs throughout the day

Accurately manage job information and requests in the Dispatch Operations System and CRM

Requirements

Minimum 2 years of relevant work experience in roadside or fleet dispatching, or in a service advisor role

Demonstrated experience handling customers in fast-paced environments

Excellent written and verbal communication skills

High level of adaptability and the ability to effectively prioritize and maintain a flexible schedule to accommodate customer needs

Proficient in Dispatch Management Systems and MS Office Suite

Strong understanding of basic automotive knowledge related to chassis, wheel, and tire repair/replacement

Willingness to learn new automotive technologies, cross-collaborate with neighboring markets, and maintain positive working relationships in a team-based environment

Compensation & Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Medical plans > plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D

Short-term and long-term disability insurance (90 day waiting period)

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

Expected Compensation $22.40 - $37.20/hour + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.