Patient Access Representative (Evenings - Emergency Department)

Newport News, Virginia Hiring Range $16.20 - $21.08/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs. Hours: Monday - Friday (3:00 PM - 11:30 PM) Overview Responsible for registration of all patient types within their department. Works daily reports and account work queues to ensure the integrity of registration data. The Patient Access representative is responsible for the delivery of critical components of the Revenue Cycle; understanding regulatory compliance, maintaining patient safety through correct patient identification practices, and providing excellent customer service. What you will do Obtains or validates patient information and registers patients into the software system, while providing a high level of customer service. Ensures all necessary demographic and financial data are obtained and documented into the system. Maintains patient safety through the correct patient identification practices. Maintains strict confidentiality in all matters relating to patient PHI. Works daily reports and account work queues to ensure the integrity of the registration data. Handles patient inquires related to registration. Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections. Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics. Completes forms and collects documents as needed based on the registration type. Qualifications Education High School Diploma or GED, (Required) Experience 1 year Billing/Customer Service/Patient Registration (Preferred) Licenses and Certifications Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred) To learn more about being a team member with Riverside Health System visit us at If loving your work is important to you, consider a career at Riverside. By joining our team, you can make a difference in people's lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks. At Riverside Health, your trust and safety are our top priorities. Unfortunately, job scams are on the rise across the country, and we want to help you feel confident in knowing what is — and is not — part of our hiring process. Learn more about how to recognize a legitimate Riverside job opportunity and what to do if you suspect a scam by visiting this site.