Service Advisor

Job Description

Job Description

Here is a polished version of your job posting for the Service Department at New Smyrna Chrysler, Jeep, Dodge, and Ram:

Join the Top-Tier Service Team at New Smyrna Chrysler, Jeep, Dodge, and Ram!

We are looking for a motivated and customer-focused professional to join our outstanding Service Department. If you thrive in a fast-paced environment, excel in customer service, and are passionate about the automotive industry — we want to hear from you!

Key Responsibilities:

• Manage repair orders and Drive Lane operations to ensure an efficient and welcoming experience.

• Deliver exceptional customer service by going above and beyond to leave a lasting positive impression.

• Provide concierge-level support for all customer inquiries—by phone or in person—to ensure seamless service.

• Maximize technician productivity by ensuring daily labor hours are sold efficiently.

• Assist with technical inquiries related to vehicle issues, warranties, and repair needs.

• Maintain Customer Success Index (CSI) scores in line with or above company expectations.

• Uphold company policies and standards while promoting compliance with all applicable laws and regulations.

• Maintain strong relationships with factory representatives and foster a positive, team-oriented work environment.

Qualifications:

• Friendly, professional demeanor with strong organizational skills.

• Excellent time management and communication abilities.

• Well-groomed and professional appearance.

• Proven track record of success in service and sales roles.

• Demonstrated history of high customer satisfaction scores.

• Self-motivated and capable of working independently.

• Clean driving record and valid driver’s license required.

• Experience with Reynolds & Reynolds software is preferred.

We offer a supportive and dynamic work environment with opportunities for growth and advancement.

New Smyrna Chrysler, Jeep, Dodge, and Ram is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants, and we prohibit discrimination or harassment of any kind.

Apply today and become part of a dealership that values excellence, integrity, and customer satisfaction!

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