Concord Crumbl Head Shift Lead

Job Description

Job Description

Head Shift Lead – Morning Shifts Available

Crumbl Cookies | $19–$21 per Hour + Tips | Health Insurance + Paid Vacation

Looking for a leadership role with early morning hours? This is the perfect opportunity.

Our Head Shift Leads begin their day at 6:00 AM , with most shifts ending between 12:00 PM and 1:00 PM -ideal for parents, early risers, or anyone looking to enjoy the rest of their day after work. Start your mornings baking fresh cookies, leading an incredible team, and creating memorable guest experiences.

Join one of the fastest-growing brands in the country and earn $19–$21 per hour, including tips . We are hiring both full-time and part-time Head Shift Leads , and we're looking for dependable leaders with consistent availability who are ready to help drive the success of our bakery.

Our full-time Head Shift Leads enjoy a competitive benefits package, including:

• Health insurance

• Two weeks of paid vacation (PTO)

• One guaranteed weekend day off

• 50% employee discount on all Crumbl products

• Up to $1,000 in employee referral bonuses

• 10% tuition discount through Southern New Hampshire University

As a Head Shift Lead, you'll be one of the key leaders in our bakery. You'll motivate your team, maintain exceptional product quality, and create a fast-paced, positive work environment where both employees and customers love being.

You'll lead by example, coach team members throughout each shift, solve problems as they arise, and ensure every cookie meets Crumbl's high standards. This role is perfect for someone who enjoys developing people, thrives under pressure, and takes pride in creating an outstanding guest experience.

As a Head Shift Lead, you will:

• Lead daily bakery operations during your shift

• Coach and develop team members while maintaining a positive culture

• Oversee cookie preparation, baking, frosting, and quality control

• Delegate responsibilities and manage workflow throughout the day

• Deliver exceptional customer service and resolve guest concerns professionally

• Open or close the bakery as assigned

• Monitor cleanliness, food safety, and operational standards

• Assist with inventory, cash handling, and daily operational tasks

• Partner with management to ensure bakery goals are achieved

Successful candidates are positive, dependable leaders who enjoy working in a fast-paced environment.

Ideal qualifications include:

• Previous leadership experience in food service, hospitality, or retail

• Strong communication and coaching skills

• Excellent organizational and multitasking abilities

• Confidence making decisions and solving problems independently

• Commitment to delivering exceptional customer service

• Comfortable using technology and point-of-sale systems

• Passion for leading teams and creating a fun workplace

• Must be at least 18 years old

• Reliable transportation

• Ability to stand for extended periods

• Ability to lift up to 25 pounds

• Weekend availability required (minimum two weekends per month)

If you're ready to step into a leadership role where your work truly makes a difference, we'd love to meet you. Join Crumbl Cookies as a Head Shift Lead and help create an amazing experience for both our team and every guest who walks through our doors.

Keywords: Head Shift Lead, Bakery Manager, Food Service Supervisor, Restaurant Supervisor, Morning Shift, Leadership, Customer Service, Team Leadership, Food Preparation, Baking, Hospitality, Operations, Food Safety, Team Development, Retail Management, Kitchen Leadership, Pastry, Production, Quality Control.