Client Care Coordinator

Job Description

Job Description

Do you thrive in a fast-paced environment where every detail matters and every connection makes a difference? Freedom Home Care is seeking a highly organized, compassionate, and service-driven  Client Care Coordinator to join our team at our Mankato headquarters.

This vital role serves as the operational heartbeat of our care team—coordinating caregiver schedules, maintaining accurate client and employee data, and acting as a key liaison between clients, families, and caregivers. The ideal candidate brings strong administrative skills, exceptional communication, and a genuine passion for helping others.

If you’re energized by meaningful work, teamwork, and making a real impact behind the scenes, this role was built for you.

Key Responsibilities

Scheduling & Coordination

• Develop and manage caregiver schedules for new and existing clients, ensuring consistent, high-quality coverage
• Monitor and adjust daily schedules in real time to accommodate changes, call-offs, and urgent needs
• Serve as the primary point of contact for day-to-day scheduling communications with clients and caregivers
• Maintain scheduling accuracy in our home care software system (Axis Care), including caregiver logs, shifts, and client profiles

Operational Support

• Ensure timely system updates to support accurate payroll and billing
• Participate in the after-hours/on-call rotation to provide scheduling support outside of business hours as needed
• Assist with general office operations, including answering phones, greeting visitors, and supporting administrative projects

Client & Caregiver Relations

• Build and maintain positive, professional relationships with caregivers, clients, and families
• Provide support and encouragement to caregivers while promoting reliability, accountability, and compassion
• Actively contribute to a collaborative, mission-driven, and respectful team culture

Qualifications

• High school diploma or equivalent required; additional education in healthcare or business a plus
• Previous experience in scheduling, healthcare administration, or home care preferred
• Proficient in Microsoft Office Suite and comfortable using scheduling platforms
• Excellent verbal and written communication skills
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
• Professional presence with a positive attitude and strong customer service skills
• Flexibility and resilience when responding to unexpected scheduling changes and urgent needs

Preferred Attributes

• Initiative and ownership mindset
• Strong organizational and time management skills
• Calm, solution-focused problem solver
• Compassionate, respectful, and dependable
• Team-oriented with a service-driven heart

Compensation & Benefits

• Competitive salary based on experience
• Paid Time Off (PTO)
• SIMPLE IRA retirement plan with company match
• Health, Dental, and Vision Insurance
• Professional development opportunities
• Internal growth and advancement potential

Join Our Team

At Freedom Home Care, we believe exceptional client care starts with strong internal systems and empowered teams. As a Client Care Coordinator , you’ll play a crucial role in making that happen—supporting caregivers, strengthening client relationships, and helping our mission come to life every day.

If you’re motivated by meaningful work and want to be part of a local organization that values integrity, service, compassion, and excellence , we invite you to apply.

Apply today and become part of the heart behind the care.