Library Technical Assistant - Vashon - 30 Hours

Library Technical Assistant

King County Library System (KCLS) is seeking a motivated, skilled, and customer service-oriented Library Technical Assistant (LTA) to provide service to the Vashon Library of the King County Library System.

As a Library Technical Assistant (LTA), you will have the opportunity to:

• Serve as a first point of referral for material handling issues
• Provide directional assistance to patrons by checking and locating requested materials, programs, and services, in person, over the phone, and online
• Assist patrons with library accounts and technology (included but not limited to resetting email/passwords and troubleshooting peripherals)
• Troubleshoot the Automated Material Handling (AMH) system
• Uphold and practice the principles of Intellectual Freedom
• Resolve patron incidents, concerns and conflicts ensuring the Code of Conduct is followed or redirect as appropriate

Schedule:

Week A:

Monday, 11:45am-8:15pm

Tuesday, 11:45am-8:15pm

Wednesday, 9:30am-5:30pm

Saturday, 11:15am-6:15pm

Week B:

Sunday, 11:15am-6:15pm

Monday, 11:45am-8:25pm

Wednesday, 11:45am-8:15pm

Thursday, 10:15am-6:15pm

All shifts at Vashon Library

Required: Applicants must attach a current resume and cover letter which addresses relevant work experience, education, and training as it relates to this position.

About King County Library System (KCLS): KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.5 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs. Approximately 1,000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach, programs, and virtual assistance. Our service area includes cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle.

The King County Library System values the diverse perspectives, lived experiences, and cultures of all qualified individuals. We seek applicants that reflect the diversity of the communities we serve and encourage individuals of all backgrounds to apply, including BIPOC (Black, Indigenous, and other people of color), immigrants, refugees, women, LGBTQIA+, individuals with disabilities, veterans, etc. KCLS welcomes reasonable accommodations for persons with disabilities as an opportunity to assist qualified individuals to participate in the job application or interview process and/or perform the essential functions of the position upon hire. Need an accommodation to apply or interview? Call View phone number on click.appcast.io or email View email address on click.appcast.io. KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. KCLS does not tolerate discrimination or harassment during any stage of employment, including in recruiting, hiring, promotion, termination, leave of absence, compensation, or training.