Head of Talent and Guest Experience
Jobrapido
About Thursday Labs Thursday Labs is a podcast network built for the people shaping the future of business, technology, and culture. Founded in 2023 with no outside funding, we set out to prove that a small team with a high bar could produce the best shows in the world and own the audience that comes with them. Three years in, the network spans more than 75 shows, 3,000+ episodes, and over a billion views. Our hosts are founders, executives, creators, and investors at the top of their fields, and we run their shows end to end: guests, recording, production, distribution, and brand partnerships. Together with them, we bring household names onto our shows every week; the kind of people you'd recognize from the Oscars, the Billboard charts, and the Forbes list. We are not here to make content for the sake of views. The people who come on our shows have something to say that somebody out there needs to hear, and our job is to get it to them. See the . About the role We are hiring a Head of Talent and Guest Experience to own who appears on every show in the network. Everything we make is downstream of who sits in the chair. A great guest makes the host better, makes the clips travel, and makes the next great guest say yes. This is one of the most important hires in the company's history. You are a super connector with taste. You know a tier 1 guest from a tier 2 without being told, and you go get tier 1. You have gotten meetings with people you had no business getting meetings with, over and over, at scale, and you can walk through every touch it took. When someone doesn't reply to three emails, your instinct is to find the other door, whether that is their agent, their publicist, their chief of staff, a warm intro, or showing up at the event. You run hundreds of personal touches a week and every show you own is booked three weeks out. You are equally strong on logistics, and you know that half of this job is unglamorous. We shoot 25 to 35 episodes a month across the country. You send the calendar invite the second a guest says yes, book the studio, send the door code, run the 15-minute prep call, send the reminders, and you are the person they text when the front door is locked. You write the handwritten thank-you note after. If a shoot moves because a guest wasn't confirmed, you own that. Nothing drops. You are chronically online and you live in the world our guests come from. You constantly have a rotation of 3-5 podcasts going and find yourself quoting them daily. You know who just raised, who just left, and who's about to be big, and you knew it before it was announced. You show up where the people we want are, whether that is a dinner, a launch, a founder thing, or a group chat, and people are glad when you do. When one of our hosts sits down with a guest who just appeared on TBPN, you post the photo, tag everyone, and write \"who should come on next?\" without being asked, because you can't help it. You can be trusted completely. You will hold relationships with some of the most recognizable people alive and you will know things that cannot leave the room. You are competitive, and landing a name nobody thought we'd get feels like winning. Here, it also pays like winning. You will work directly with the Founder and CEO. Our producers own show direction and prep docs, our editors own the content, and you will have every AI tool that makes you faster. As the network grows, you will shape how this function is structured, including who gets hired under you. Responsibilities Talent Set the guest standard for every show in the network and decide who gets invited. Build and maintain target lists per show with the host and producer, bringing your own names to the table. Run outreach across email, LinkedIn, Instagram, X, text, agents, publicists, chiefs of staff, and warm intros until it is a yes or a hard no. Keep every show fully booked three weeks out. Build real relationships with the people you book, so that if you text them in a year, they text back. Guest experience Own scheduling, studio booking, door codes, and day-of logistics for 10-15 shoots a month. Schedule 15-minute prep calls between guests and producers, chase the prep form, and make sure prep docs go out on time. Send the one-week, day-before, and day-of reminders. Be the guest's point of contact from yes to thank-you note. Deliver finished content to guests and stay on them until they post it. Keep Notion current so anyone on the team can see the state of any shoot at a glance. You should apply if this sounds like you You have gotten meetings with people you had no business getting meetings with, repeatedly, and at scale. Podcast booking experience is not required. Chiefs of staff, community builders, BD and partnerships people, and people who run events for a fund are all strong backgrounds. You live in New York, or you are willing to, and you are already plugged into the tech and media scene here. You know what is happening in tech and media before it is announced, and you probably write or text about it. You can run high volume with zero dropped balls. Dozens of shows at once, nothing slips. You are discreet. People trust you with information and you have never given them a reason not to. You are competitive and you want your compensation tied to the names you land. You are proficient with AI tools and you reach for whatever makes you faster. You are comfortable with US business hours and can be in a studio in New York on shoot days. Working at Thursday Labs We are a small team running a large network. It works because of how we operate. You own your outcomes, and when something slips you say so before anyone has to ask. You tell the truth early, to the team and to our hosts, including when it is uncomfortable. When you say a thing will be done, it is done, and people stop checking. You can be trusted with what cannot leave the room. Agency with accountability. Truth before comfort. Trust that is earned and kept. If that reads as obvious to you, you will fit here. Feedback is direct and immediate. We are async-first, we live in Slack and Notion, and we keep meetings to a few a week. When the work is done, we go to dinner. Where you work: Based in New York. In the studio on shoot days, wherever you work best the rest of the week. Flexible time off: Take the time you need to stay sharp. Recharging is part of the work. Parental leave: Flexible parental leave for new parents. Upside: Every person on the team shares in brand-partner revenue across the network. Bigger guests bring bigger partners, and everyone feels it. Growth: Our team is small and the network is large. You will have exposure to production, distribution, and partnerships well beyond your core role, and a direct line to the founder. Equal opportunity Thursday Labs is an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
- ...Panda Express is seeking store managers to lead a single Panda Express store, overseeing hiring, operations and guest experiences. A paid Store Management Leadership Training program is provided along with mentorship and community support. Flexible scheduling, Serve Safe...SuggestedRelocationFlexible hours
- ...Vitality Bowls in San Diego is seeking team members who can greet guests with a smile, move quickly to reduce wait times, and learn the... ..., operate the cash register, and help deliver a great dining experience. Reliable transportation and punctuality are valued as we strive...Suggested
- ...Leader in El Cajon, California. The ideal candidate will ensure guest satisfaction and assist in managing the team to maintain high-... ...supportive work environment. Join us to create memorable dining experiences and lead a team that values respect and creativity. #J-18808-...SuggestedShift work
- Carl's Jr 331 in San Diego, California, is looking for a Shift Leader to help enhance guest experiences and manage team performance. This role involves assisting the Restaurant Manager, ensuring high-quality service delivery, and fostering a creative and fun work environment...SuggestedShift work
- ...Hotels Group in San Diego is seeking a Director of Food and Beverage to lead a diverse hospitality team and ensure exceptional guest experiences across outlets, kitchens, banquet and convention facilities. The role requires a Bachelor’s degree in Hotel Management or...SuggestedLocal area
- ...in Spring Valley is seeking a Shift Leader to provide engaging guest service and assist the Restaurant Manager in daily operations.... ...managing tasks for Team Members, providing exceptional customer experiences, and fostering creativity and teamwork. Join us to help deliver...Shift work
- Carl's Jr 168 in San Diego is seeking a Shift Leader to enhance the guest experience at our restaurant. As a Shift Leader, you will support the Restaurant Manager in daily operations, ensure team responsibilities are met, and foster a fun and creative work atmosphere....Shift work
- Carl's Jr 281 in Chula Vista, California is looking for a Shift Leader to ensure high-quality products and exceptional guest experiences. This role involves assisting the Restaurant Manager, managing team members, and providing engaging guest service. We seek someone who...Shift work
- Carl's Jr 203 in San Diego is seeking a Shift Leader to enhance guest satisfaction and empower team performance. As a Shift Leader,... ...role emphasizes creativity, fun, and respect among team members. Experience at Carl's Jr. offers foundational work skills, making this a...Shift work
- ...ensuring team members perform their duties, providing exceptional guest service, and fostering a fun and respectful atmosphere.... ...have strong communication skills. The position offers foundational experience in a fast-paced environment. #J-18808-Ljbffr Carl's Jr 409Shift work
- ...members perform their job responsibilities, and provide exceptional guest service. We value creativity and fun in our approach, and we... ...with dignity and respect. This position offers a foundational work experience in a dynamic environment. #J-18808-Ljbffr Carl's Jr 610Work experience placementShift work
- ...team members are performing their duties, and provide exceptional guest service. This position emphasizes a fun, respectful, and creative work environment while allowing you to gain foundational experience. If you are passionate about customer satisfaction and teamwork,...Shift work
- ...ensure Team Members perform their duties, and provide exceptional guest service. Creativity and teamwork are essential, as well as a... ...respect among all members. This role offers foundational work experience in a dynamic environment where guest satisfaction is paramount....Work experience placementShift work
- Carl's Jr 261 in National City, California is seeking a passionate Shift Leader who thrives in providing exceptional guest experiences. In this role, you’ll assist the Restaurant Manager in daily operations, ensure team members are engaged, and maintain high service standards...Shift work
- ...a Shift Leader to join their dynamic team. The role emphasizes guest satisfaction and requires providing high-quality service while... ...environment, and treating all Team Members with respect. Join us and help create crave-able experiences for our guests. #J-18808-Ljbffr Carl's Jr 95Shift work
- Carl's Jr 445 in San Diego is seeking a Shift Leader to assist the Restaurant Manager and ensure exceptional guest experiences. As a Shift Leader, you will manage Team Members, provide engaging service, and foster a fun atmosphere. You’ll treat all colleagues with respect...Work experience placementShift work
- ...daily management activities while ensuring a high standard of guest service. Responsibilities include overseeing Team Members, delivering... ..., communicative, and ready to contribute to a positive dining experience. Join us to help create crave-able flavors and happy guests! #J...Shift work
- Ulta Beauty is seeking a Guest Coordinator to engage guests and promote salon services through phone and in-store interactions. You will support the Experience Manager and Assistant Services Manager while driving service and retail sales, guest loyalty, and event execution...
- ...Description Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest... ...strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed...Work experience placementLocal area
- ...Responsible for supervising daily restaurant operations, ensuring guest satisfaction, maintaining food quality standards, and providing... ...ideal candidate should have a high school degree, restaurant experience, and excellent communication skills. The role requires strong...Shift work
- ...Diego is seeking a shift supervisor to lead a restaurant-style coffeehouse team, delivering high-quality beverages and a welcoming experience for customers. The role emphasizes coaching, adherence to recipes, and maintaining store standards while fostering a supportive...Shift workAfternoon shiftEarly shift
$125k - $165k
...years to come. The role Domo is hiring its first dedicated talent leader. You will build the team that builds Domo, across the entire... .... · A real passion for building organizations, and experience helping a company grow its teams. · Curiosity about the business...Hourly payFor contractorsApprenticeshipWork at office- ...Panda Restaurant Group's Panda Express in La Mesa, California is seeking a Store Manager to lead a single store's operations and drive guest satisfaction. You will hire and develop associates, manage scheduling, and work toward financial goals while upholding food safety...
- ...oversee team tasks, ensure quality beverages and food, and uphold safety and store standards during your shift. The role emphasizes coaching others, strong communication, and building relationships while delivering exceptional customer experiences. #J-18808-LjbffrLocal areaShift work
- ...Sycuan is seeking a Spa Coordinator in California to greet guests, answer calls, book spa appointments, and provide exceptional guest service at the spa desk. You will assist with promo promotions, sales, and daily retail operations, while maintaining accurate cash handling...Shift workWeekend work
- Carl's Jr 267 in San Diego, California, is seeking a Shift Leader who is focused on guest satisfaction and ensures team members perform their duties with creativity and respect. Responsibilities include assisting the Restaurant Manager, providing engaging service, and maintaining...Shift work
- ...Residence Inn by Marriott Chula Vista is seeking a Front Desk Supervisor to lead the guest services team, ensuring check-ins are smooth and guests feel welcome. You will set the tone for unforgettable service and guide associates with energy and focus. You will manage...
- ...A local grocery store in San Diego is seeking a friendly and reliable Cashier to enhance the customer experience at their La Jolla location. The role focuses on providing excellent service, accurately processing transactions, and ensuring a welcoming environment. Ideal...Local area
- Carl's Jr 83 in Chula Vista, California is looking for a Shift Leader to join their team. This role focuses on guest satisfaction and involves assisting the Restaurant Manager with various management duties while ensuring team members maintain high-quality service. Candidates...Shift work
- HEI Hotels & Resorts is seeking a Guest Services Supervisor for the Wyndham San Diego Bayside on-site in San Diego, CA. You will support the Front Office Manager, greet guests, manage check-ins/outs, and ensure service standards while balancing cash and coordinating with...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Talent and Guest Experience. Be the first to apply!

