Lead Product Manager, MyHumana Medication Management Experience

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Humana is seeking a Lead Product Manager, Medication Experience & Pharmacy Solutions to lead the strategy, discovery, delivery, and optimization of digital experiences that help members understand, manage, and maximize the value of their prescription benefits. This highly visible role sits at the intersection of pharmacy, health insurance, member experience, and digital product innovation.

The Lead Product Manager will own the product lifecycle end-to-end, from identifying customer and business opportunities through defining features and stories, partnering across Design and Engineering, driving delivery, and measuring outcomes. Success requires strong strategic thinking, customer obsession, analytical rigor, and the ability to influence cross-functional stakeholders in a highly matrixed environment. The role directly supports Humana’s goals of improving member experience, increasing digital engagement, reducing friction in medication-related journeys, and helping members make informed healthcare decisions.

Why Join This Team

This role offers a unique opportunity to solve meaningful healthcare problems at scale. You will help millions of members better understand their benefits, manage medications, reduce prescription costs, and make more informed healthcare decisions. Unlike many product organizations, our Product Managers own the entire product lifecycle, providing an uncommon level of ownership, accountability, and impact from strategy through implementation and measurement.

Responsibilities

• Define and execute product strategy, vision, and roadmap for Medication Experience and Pharmacy Solutions

• Identify member, business, and operational opportunities through research, analytics, VOC, and stakeholder insights

• Lead product discovery efforts to validate problems, opportunities, and solutions before development

• Develop business cases and recommendations that align investments to customer and business outcomes

• Own product delivery end-to-end, including epics, features, user stories, acceptance criteria, prioritization, and release planning

• Partner with Engineering, Design, Analytics, Pharmacy, Clinical, Compliance, and Operations teams to deliver impactful solutions

• Define and manage KPIs, OKRs, success metrics, and experimentation strategies

• Monitor performance, identify optimization opportunities, and drive continuous product improvement

• Influence decisions across teams and stakeholders without direct authority

• Mentor and elevate product management practices across the broader organization

What Success Looks Like

• Improve member understanding and utilization of prescription benefits

• Deliver measurable improvements in member experience, digital engagement, affordability, and business outcomes

• Establish trusted partnerships across Product, Engineering, Design, Analytics, Pharmacy, and Operations

• Drive product decisions using customer evidence, operational insights, and measurable outcomes

• Elevate product quality, standards, and ways of working across teams

Use your skills to make an impact

Required Qualifications

• 7 years of Product Management experience with increasing ownership and responsibility

• Demonstrated experience owning product strategy and delivery from discovery through launch and optimization

• Proven ability to define and measure outcomes using KPIs, OKRs, analytics, and customer insights

• Experience leading complex cross-functional initiatives across multiple stakeholder groups

• Strong written and verbal communication skills, including executive-level presentations and product narratives

• Experience defining product requirements, features, user stories, and acceptance criteria

• Ability to balance strategic thinking with hands‑on execution in a fast‑paced environment

Preferred Qualifications

• Healthcare, pharmacy, health insurance, Medicare, or regulated industry experience

• Experience with consumer-facing digital products and mobile applications

• Familiarity with modern product management practices including customer discovery, experimentation, outcome‑based product management, and journey‑based design

• Experience mentoring product managers or leading product initiatives across multiple teams

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana’s offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$126,300 – $173,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 10-02-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health — delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our