AIx Field Service Engineer

AIX Field Service Engineer

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

Salary: $78,500.00 - $108,000.00

Location: Boise,ID, Hillsboro,OR, Manassas,VA

You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

• Identifies areas for improvement to drive continual improvement for digital tools. Globally the AIX Field Service Engineer serves as the main point of contact for customer site digital tools.
• Internally explains difficult or sensitive problems building consensus with team and customers.
• Supports complex problems looking for new ways to solve problems using numerous sources of information and data analytics.
• Responsible for model propagation and dashboard configuration. Monitors signals for short and long term trends. Main point of contact for all digital tool issues within site and with HQ.
• Provides mentoring on troubleshooting methodologies learning new tools and processes. Understands BKM modeling techniques.

Functional Knowledge

• Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities. Have knowledge of Applied's digital products and applications. Knowledge of Equipment and Fab Operations.

Business Expertise

• Understands key business drivers; uses this understanding to accomplish own work.

Leadership

• No supervisory responsibilities but provides informal guidance to new team members.

Problem Solving

• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.
• Uses Applied Problem Solving Technique for the issue resolution framework.

Impact

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

• Explains complex information to others in straightforward situations.

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 20% of the Time

Relocation Eligible: Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at View email address on click.appcast.io, or by calling our HR Direct Help Line at View phone number on click.appcast.io, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.