Technical Account Manager

Technical Account Manager MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise. We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you! We have formed the Technical Account Management team with a clear mission: deliver precise, reliable technical support to our most important institutional customers, including some of the largest financial institutions in the world. This team sits at the intersection of customers, product, engineering, and support, ensuring institutional clients can onboard smoothly, integrate successfully, and trade with confidence. As a Technical Account Manager, this person will serve as a trusted technical partner to institutional clients throughout onboarding, integration, and live trading. This person will own technical relationships for key accounts, investigate and resolve complex issues, and collaborate closely with internal teams to deliver timely, accurate solutions. This is a high-visibility role for someone who understands crypto markets, trading systems, and thrives in a technical, customer-facing environment. Role Details Business Title: Technical Account Manager Contract Duration: 6 months Target Start Date: asap Location: US or Canada Rate: USD 80- 85/hr Work Arrangement: Hybrid, at least 3 days per week in office preferred What this person will do Lead technical onboarding for new institutional clients, supporting API integrations, configuration, and readiness for live trading Act as the primary technical point of contact for assigned accounts, providing consistent, high-quality support Investigate and resolve complex technical issues by analyzing logs, reviewing metrics, reproducing issues in staging environments, and escalating to engineering when needed Proactively understand client workflows and anticipate needs to help customers use the platform effectively Partner with engineering, product, and operations teams to drive timely issue resolution and contribute to long-term platform improvements What this person should bring Experience in a Technical Account Manager, Solutions Engineer, or similar role supporting institutional clients in fintech, crypto, trading, or related industries Strong technical foundation, with comfort working with APIs, logs, infrastructure concepts, and debugging tools Understanding of crypto markets, trading systems, and financial infrastructure Clear, effective communication skills, with the ability to translate technical issues into actionable insights for customers and internal teams Ability to stay composed in time-sensitive situations and focus on delivering accurate solutions Nice to have Familiarity with FIX protocol, REST and WebSocket APIs, or electronic trading platforms Experience working at an exchange, trading technology company, or with regulated financial institutions Active interest in crypto products and markets, or eagerness to continue learning in this space MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Match Point