Software Engineer

IT Service Desk / Technical Support Professionals

We're hiring IT Service Desk / Technical Support professionals for a large-scale opportunity with a leading financial services organization.

Locations & Openings: Chandler, AZ • Addison, TX • Pennington/Hopewell, NJ Duration: 18 months with potential for conversion Work Model: 4 days onsite / 1 day remote, subject to performance and service-level requirements

Pay Range: $20-$25/hr. Level of Experience: Fresh-Grads required

What You'll Do

• Provide first-line technical support to internal users via phone and live chat• Manage multiple live chats while maintaining strong customer service and quality standards• Troubleshoot basic MS applications, Windows systems, and proprietary applications• Document incidents and troubleshooting steps clearly for escalation to second-line support• Identify issues, research potential resolutions, and provide timely assistance• Work closely with peers and technical subject matter experts in a fast-paced environment• Consistently meet customer service, quality, and productivity metrics

What We're Looking For

• 1–3 years of experience in IT support, help desk, technical support, or customer service• Strong customer service and communication skills• Excellent written communication and attention to detail• Ability to multitask and manage multiple customer interactions simultaneously• Comfortable working in a fast-paced, metrics-driven environment• Basic troubleshooting experience with Windows 10/11 and MS applications• Strong problem-solving and organizational skills• Ability to work effectively as part of a team

Nice to Have

Experience with:• MS Office / Office 365 / MS 365• SharePoint• Citrix• VPN / Cisco AnyConnect• ServiceNow or Remedy• Hardware/software troubleshooting• Technology call center or IT service desk environments

Training Provided

A 3-week online training program will be provided prior to the project start, including hands-on technical training and real-time support from experienced peers and subject matter experts.

If you're looking to build your career in IT Service Desk, Technical Support, or Enterprise IT, this is a great opportunity to gain experience supporting a large global organization.