Manager, Service Projects

Job Description

Job Description

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Service Project Manager!  

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members. 

Job Location: Gainesville, VA or Remote US/USA

What You'll Do:

• Special Project Team Oversight:
  • Ensure team is tracking project timelines: start dates, completions dates, milestones, etc. for multiple projects.
  • Ensure targeted milestones and risk are captured and reviewed by team and stake holders.
  • Ensure team coordination with various internal parties (purchasing/billing) regarding backorders and payments.
  • Ensure team reviews work orders in D365 and updates changes to project scope and project deadlines.
• Quotes Generation:
  • Generate quotes for projects and ensure scope of work is clear, concise, and pricing is consistent with service margin and price book(s).
  • Weekly check-ins with PM/PC on projects to ensure necessary approvals have been received, and timelines are met.
  • Provide guidance to team and coordinate with customers and NAMs to utilize to process quote requirements.
• Department/Personnel Management:
  • Manage and guide team members on project tasks, updated project tracking and ensure work order is being followed.
  • Provide feedback to team members to ensure key performance metrics are met.
  • Manage Timesheets for hourly employees.
  • Responsible for all team management activities including hire/fire and performance management.
  • Responsible for ensuring projects meet required margins and revenue targets.
• Inspections Department Oversight:
  • Track overdue inspections and ensure timely completion.
  • Act as a point of contact to handle team escalations.
  • Receive recurring contracts and generate tasks for team and D365 to control the inspections.
• Customer Interaction:
  • Attend customer planning meetings to gather all necessary information for the project process.
  • Serve as point of escalation and quality control. 
  • Generate reporting as required for the client, Service, Sales, and Monitoring departments of VSN.

What You'll Need:

• Associate's Degree or combination of project management and security industry experience - Preferred.
• Minimum of 5 years of project management experience - Required
  • 7+ years - preferred .
• Minimum of 2 years of supervisory experience - Required. 
• Knowledge of security systems; experience in the security industry - Required.
• Computer proficiency with MS Office - Required.
• Strong organization skills - Required.
• PMP Certification and/or D365 Knowledge - Preferred.

What You'll Get:

We offer a “Total Rewards” package including:

• Competitive compensation with incentive eligibility
• Medical, dental and vision coverage
• Company paid life and AD&D insurance.
• Company paid short- and long-term disability.
• Voluntary benefit products
• 401k retirement savings plan
• Flexible Spending Account
• Paid time off
• Tuition reimbursement
• Employee Assistance Program (EAP)

About Us:

Vector Security is a leading provider of intelligent security and managed services solutions serving residential, commercial, and enterprise customers across North America. Through our Residential and Commercial business units, Vector Security delivers smart security, life safety, video, access control, and monitoring solutions. Our  Vector Security Networks (VSN) division provides national security solutions for multi-site organizations, while  Managed Network Services (MNS)  delivers secure connectivity, and network management services that help businesses operate reliably and securely. For more than 50 years, we have been committed to protecting people, property, and business operations through innovative technology and exceptional service.

Our Values:

• Win as a team.
• Do the right thing.
• Make a difference every day.
• Get it done.
• Think big.

If you share these ideals, we’d love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.