Customer Team Leader (District Sales Manager), Cardiovascular Disease - South Indiana - South O[...]

Job Description The Customer Team Leader (CTL) plays a critical role in establishing our company’s customer‑focused initiative. This field‑based sales management position is responsible for the South Indiana – South Ohio district, covering Indianapolis, Indiana; Evansville, Indiana; Bloomington, Indiana; Cincinnati, Ohio; and Hamilton, Ohio. Key Responsibilities Lead and manage a team of Customer Representatives to deliver strong sales performance by accurately identifying and addressing customer needs. Provide coaching and guidance to Customer Representatives to enhance their skills and effectiveness. Oversee training programs and manage all people‑related processes for the customer team, ensuring continuous development and optimal resource allocation. Develop and maintain a high‑performing customer team aligned with organizational goals and customer expectations. Willingness to travel at least 15% of the time to support team and customer engagement activities, which may occasionally require overnight stays. Qualifications and Attributes Proven ability to cultivate a high‑performing, motivated sales team culture, preferably with experience in the Cardiovascular therapeutic area. Provide strong leadership by guiding teams through change and challenges using situational coaching and emotional intelligence, fostering trust and openness during periods of transition. Navigate ambiguity with confidence and a forward‑looking vision, communicating clearly and transparently to adapt customer engagement models within the Cardiovascular market and beyond. Maintain a customer‑focused mindset by actively listening to understand customer objectives and fostering meaningful relationships across the organization. Apply expertise in account planning and management, collaborating effectively with cross‑functional teams to achieve common goals. Experience building and maintaining strong relationships with key accounts and customers in the Cardiovascular sector. Solid understanding of Rx pathways, including prescription processes through healthcare providers, Electronic Health Records (EHR), pharmacies, and knowledge of benefit design and prior authorization requirements. Skilled in coaching sales professionals to navigate Managed Care environments and partner with Integrated Delivery Networks (IDN) and Account Management teams. Track record of leading successful product launch teams in competitive markets. Proficient in leveraging business analytics and technology to generate insights, develop strategies, and execute plans, while coaching sales teams to utilize these tools effectively. Required Skills and Experience Bachelor’s degree (BA/BS) with a minimum of 5 years’ experience in Sales, Marketing, or Managed Care within the Pharmaceutical industry. Valid driver’s license. Preferred Skills and Experience Advanced degree such as MBA or MS in Science, Business, or Healthcare discipline. At least 3 years’ experience working with key thought leaders or influential customers in large group practices, hospitals, or managed care organizations. Proven ability to manage, lead, coach, and inspire successful sales teams, preferably within the Cardiovascular market, with previous Field Sales Management experience. Strong analytical mindset with experience coaching sales teams to effectively leverage tools and technology for gathering customer insights and enhancing sales impact. Experience selling and leading teams in the Pharmaceutical, Biotech, or Medical Device industries. Skilled at establishing and maintaining relationships and networks within customer organizations. Equal Employment Opportunity Statement As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit EEOC Know Your Rights. EEOC GINA Supplement. Location Eligibility US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that reflects their true capabilities. If you need an accommodation during the application or hiring process, please request it. San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance. Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Recruitment Policy Merck & Co., Inc. does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written search agreement will be deemed the sole property of our company. No fee will be paid if a candidate is hired by our company as a result of an agency referral without a prior agreement. Where agreements exist, introductions are position specific. Please do not contact us by phone or email regarding this policy. #J-18808-Ljbffr Merck