Surgery Scheduler & Patient Experience Coordinator

Monthly $43 stipend to use toward ancillary benefits HSA with qualifying HDHP plans with company match 401k plan after 6 months of service with company match (Part-time employees included) Employee Assistance Program that is available 24/7 to provide support Employee Appreciation Days Employee Wellness Events Minimum Qualifications: 2 years of medical office scheduling or 1-2 years of administration experience combined with orthopedic clinic experience Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry. Knowledge of medical terminology and insurance plans. Essential Functions Tracks and obtains medical clearances for scheduled surgeries. Navigates EMR to scribe voicemails and return appropriate calls as needed. Call patients to schedule surgery within 48 hours of the order being signed and schedule all pre-op and post-op appointments for the patient. Provides ongoing communication with patients regarding pre-certification, authorization, financial counseling, and scheduling process. During the financial counseling session, collects patients’ responsibility via telephone or instructs patients to bring required payment to their Pre-op appointment. Communicates clinical instructions needed for appointments/procedures. Updates the system for any changes or additions to the schedule. Accurately updates patient information in the practice management system and EMR. Ensures canceled appointments and related ancillary appointments are canceled and communicated to all stakeholders. Other duties as assigned. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr The CORE Institute