Assistant Manager: Lift Experience- Hourly

Assistant Manager: Lift Experience- Hourly

Location: Leavenworth, WA, US Company: Stevens Pass Mountain Resort Shift Type: Winter Seasonal 2026/2027

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral Program

Job Summary: Responsible for daily supervision and scheduling of Team Leads, Leads and Lift Operators. Develop and implement programs for department safety, guest service and training. Assist with interviewing and hiring as well as inventory and budget monitoring.

Job Specifications: Starting Wage: $25.00 - $32.14 Employment Type: Winter Seasonal 2026/2027 Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: Yes

Job Responsibilities: Scheduling and monitoring daily operations of all lifts. This includes time & labor compliance, proper clocking & signing-in/out procedures are followed and ensuring proper staffing levels are being met. Represent the Lift Operations Department at the Management level by active participation in all relevant meetings. Conduct self in a manner that sets an example for Lift Employees and other company employees in all professional and moral responsibilities while at work. Promote guest service standards compliance and operational efficiency as well as model positive guest service at all times. Demonstrate exemplary attendance, punctuality, behavior and grooming/appearance standards. Continuously train, coach and mentor returning and new staff. Motivate, reward and encourage all employees. Be responsible for timely completion of training and development documentation, attend required management skills classes and be contributing and accountable members of our management team. Provide performance feedback to supervised team, as well as build and deliver written performance reviews. This includes employee goal setting and recognition of staff. Assist with the development of department strategic plans, coordinating opening and closing procedures and all daily operating tasks of the crew. Understand Company Policies and Procedures. Implement and maintain these ensuring the best interests of the company as a whole are upheld. Counsel and discipline employees up to and including termination for violations of these policies. Understand and implement all requirements of ANSI and OSHA regulations. Supervise technical training for staff as well as assist in facilitation of department training sessions as needed. Provide leadership development education for Leads, as well as developing Operators interested in becoming Leads. Promote neat, clean and organized work stations. During summer employment, assist or lead daily supervision of summer lift operations. Supervise and/or assist with on-mountain projects as needed. Assist in preparation and effective implementation of departmental budgets for labor and expenses. Other duties as assigned.

Job Requirements: Required: High School Diploma or GED Minimum of 1 year previous Lift Operations or Lift Maintenance experience Minimum of 2 years supervisory experience on a crew with 10 or more direct reports Valid Driver's License Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook & PowerPoint Speak, read and write in fluent English Previous guest service experience. Flexible schedule, weekends and holidays required especially during peak times. Strong guest service skills, attention to detail, professionalism and timeliness. Ability to lift up to 50 pounds Ability to operate snowmobile, snow blower, truck, ATV, Rhino Preferred: Ability to ski or snowboard at a minimum level 6.