Mountain Host Winter 26/27

Job Description

Job Description

Position Summary 

The Mountain Host is responsible for creating a warm and welcoming first impression for guests at Hilltop Ski Area. Serving as the initial point of positive contact, the Mountain Host ensures every guest feels valued and supported from the moment they arrive. This position plays a vital role in fostering a fun, safe, and customer-focused environment by prioritizing guest needs and addressing concerns promptly and professionally. The Mountain Host is expected to maintain a friendly, accommodating demeanor while providing clear information and assistance to enhance the overall guest experience.

The essential functions include, but are not limited to the following:

Guest Services

• Warmly greet all guests upon arrival and departure.
• Provide accurate and up-to-date information about Hilltop Ski Area’s programs, events, amenities, and schedules.
• Address guest inquiries and concerns in a professional, timely, and solution-oriented manner to ensure satisfaction.
• Promote a positive atmosphere by encouraging participation in events and activities.

Safety & Compliance

• Support and enforce Hilltop’s alcohol policies in accordance with AMCO and local municipal regulations.
• Follow and model proper use of personal protective equipment (PPE) when required.
• Maintain knowledge of and respond to Hilltop conditions, trends, and emergency procedures as needed.

Facility Support

• Assist in keeping the lodge and surrounding guest areas clean and presentable throughout the day.
• Wipe down tables, chairs, and other high-touch surfaces regularly.
• Clean and restock restrooms with paper products, soap, and other supplies.
• Remove and dispose of trash from indoor and outdoor receptacles
• Vacuum, sweep, and ensure cleanliness is maintained to Hilltop standards.

Team & Event Support

• Collaborate with all departments to enhance the guest experience.
• Provide support for special events, group visits, and other on-site activities.
• Actively engage with the team to share ideas for improvements and efficiencies.
• Model a culture of teamwork, respect, and fun.

Other

• Perform other related duties as assigned.

The Benefits and Perks:

• Season passes for employees and employee dependents
• Employee discounts on food, retail, lessons, rentals
• 401 (k) Retirement Plan
• Industry Deals 
• Ski Area Ticket Exchange Program 

• High School Diploma or GED preferred; six months to one year of related experience    and/or training, or an equivalent combination of education and experience
• Must successfully pass a pre-employment background check.
• Current TAPs Certification (or ability to obtain).
• Ability to work outdoors in inclement weather for extended periods.
• Flexible schedule availability, including early mornings, split shifts, weekends, and 
• holidays.
• Ability to provide a valid driving record upon request.
• Excellent verbal and written communication skills; able to interact professionally with management, team members, and guests.
• Strong organizational and multitasking abilities.
• Knowledge of workplace safety procedures.
• Strong self-management skills; able to work independently, prioritize tasks, and use time/resources effectively.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is continuously standing during the entire shift. The employee frequently is required to use hands or fingers, and handle or feel objects, tools, or controls. The employee is frequently required to walk; sit; stoop; bend; and reach with hands and arms. Proper cold-weather clothing, protective gear, and adherence to safety procedures are required to ensure personal well-being and maintain safe operations in challenging conditions. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to high. 

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.