Contact Center Agent

Contact Center Agent

Anderson Orthopaedic Clinic provides state-of-the-art orthopedic care at the highest medical and ethical standards. This is a great opportunity to join a fantastic team. We are seeking a motivated, skilled and engaging professional to fill a Contact Center Agent position.

Schedule: Full-Time, Monday - Friday This is a hybrid role working in the office and remotely.

Pay & Benefits: Commensurate with experience. In addition to salary, the benefit package includes paid major holidays, vacation/sick time, health & dental insurance, and 401(k).

Requirements:

• Excellent communication skills
• Ability to multi-task
• Ability to collaborate with medical practice team/departments.
• Friendly and outgoing personality
• Keen attention to detail
• Professional communication style
• Excellent customer service skills
• Adoptable, proactive and quality-focused
• Computer proficiency - word, excel, email (such as outlook)

Core Responsibilities: Answering the phone, scheduling patients for office visits and transferring calls to the proper department within the practice.

Key Competencies:

• Time management.
• Communication.
• Highly organized.
• Ability to multi task and manage multiple, competing tasks, in a high energy and sometimes demanding work environment.
• Ability to work in a repetitive environment with efficiency and detail.
• Customer Service focused.
• Computer proficient.