Visitor Services Assistant

The Piccolo Buco Tipped Service Assistant and Host set the tone for the entire guest experience. From the first greeting to the final farewell, you will bring Uncompromising Hospitality to life. Through warm welcomes, smooth table flow, and helpful conversations, you will ensure every guest feels personally taken care of from the moment they walk through the door.What You Will Get50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private EventsMonthly Wine Tastings for TwoMedical, Dental, Vision, and Telehealth401k with Company MatchPaid Time Off and Flexible SchedulesEarly Pay AccessWellness and Mental Health SupportWine and Culinary EducationCareer Growth Flight PlanTeam Member Rewards, Milestone Recognition, and Referral Bonuses How You Will SucceedShow Up Ready: Come Prepared, stay sharp, and start strong.Greet guests with energy and enthusiasm from the very first interactionAnswer guest phone calls with professionalism and hospitality Follow checklists to set up the host area for a smooth shiftMaintain a professional image at all times by adhering to all appearance and behavior guidelinesOwn What You See: Take Responsibility, jump in, and do what needs to be done.Keep track of table flow and dining room pacing to deliver an excellent guest experienceAdjust seating plans as needed to avoid bottlenecks and wait time surprisesManage special seating requests of guests consistent with table availabilityPre-bus tables as necessaryStay in Sync: Communicate often, move with your team, and keep service flowing.Communicate constantly with Managers and Team Members to keep service moving seamlesslySupport servers and service assistants when needed to help the team shineMake It Personal: Be genuine, listen well, and tailor each experience.Answer questions about food, wine, and experiences with warmth and knowledgeShare insights about our Barrel Reserve wine during each escort to the tableAdd a Touch: Go beyond the expected to create memorable moments.Help with light side work and maintain the entry area so every guest’s first impression is a great oneKeep phone etiquette polished and professional when answering calls and handling reservations What You Will BringAt least 18 years of ageA genuine love for hospitality and a desire to create unforgettable experiencesComfort in a fast paced environment with strong multitasking skillsAbility to lift up to 40 pounds and stand for extended periodsWillingness to work weekends and holidaysTeam spirit and clear communicationAbility to read, understand and communicate in English Piccolo Buco by Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.? Piccolo Buco by Cooper’s Hawk is an equal opportunity employer.? All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.