Youth Services Specialist

Youth Services Specialist

East Waco Community Connect 1000 East Waco Drive - Waco, TX 76704

Overview

Salary Range $20.00 Hourly Position Type Full Time

Description

SUMMARY: The job involves the activities pertaining to the participants in Goodwill's Youth Program and providing services to youth and their families through partnership with local school districts and youth-serving organizations.

ESSENTIAL DUTIES AND RESPONSIBILITIES : Include the following, other duties may be assigned:

• Promote the general objectives and goals of Heart of Texas Goodwill Industries (Goodwill).
• Interpret Goodwill's programs to the public and other agencies while maintaining good working relationships with those agencies.
• Ensure Goodwill meets or exceeds program standards as by funders, partners, and other local sponsoring agencies.
• Maintain participant files and ensure that confidentiality of all records is maintained.
• Identify appropriate and inappropriate work behaviors, personal and social functioning of participants, instruct them toward planned goals and objectives, and monitor the progress.
• Ensure participant evaluations and case notes are completed and submitted to the referring agency in a timely manner.
• Assist in integration of current and new service programs.
• Conduct professional encounters/meetings with referring agencies and other support personnel concerning participant service programs and behaviors.
• Attend ARD meetings at local school districts and any other support meetings involving participants and/or designated programs.
• Develop Individualized Service Plans for all program participants.
• Assist participants with job placement in the community.
• Conduct in-person, virtual, and off-site classes and other trainings needed by participants using formal training programs or by developing new curriculum.
• Assist in the development and design of individual, classroom based, and virtual training services.
• Assist in the creation of curriculum for training(s) to include instructor's guides, slideshow presentations, participant handouts, tests, assessments, and any other material needed to effectively present and evaluate the material.
• Perform other duties and assignments as directed by the Mission Services management staff.

Leadership Competencies

Leadership Competency - Team, Departmental, Corporate Leader

OUR TEAM

Emotional Maturity and Respect - Manages personal emotions to gain staff confidence by impartially resolving issues. Consistently treats others with professionalism, honor, and dignity.

Integrity - Manages ethically. Develops and implements processes that are consistently executed with fairness and equity.

Capacity for Change and Innovation - Serves as principal liaison to manage change.

Interpersonal Skills - Is approachable and open; identifies and facilitates staff engagement opportunities. Engages in conflict appropriately; tailors communication to the appropriate audience.

Commitment to Development and Empowerment of Self and Others - Encourages staff to utilize tools to support their development. Facilitates the use of tools and resources for staff development; helps staff reach their full potential.

OUR COMMUNITY

Commitment to Goodwill's Mission, Vision, and Values - Manages operations in accordance with Goodwill's Mission, Vision, and Values. Reinforces Goodwill's Mission, Vision, and Values with staff and the community.

Commitment to Diversity, Equity, and Inclusion - Champions inclusion activities, strategies, and initiatives. Executes inclusion strategies.

Community and Service - Effectively communicates the benefits and impact of Goodwill's services to stakeholders.

OUR GROWTH

Commitment to Excellence and Customer Service - Encourages staff accountability for meeting goals and producing high-quality results.

Business Acumen - Accurately interprets data, policies, and procedures for sound decision-making. Incorporates critical thinking skills into decision-making framework. Directs and ensures compliance with all Goodwill policies/procedures.

Stewardship and Accountability - Effectively works within financial and budgetary guidelines and report all financial irregularities immediately to management.

Qualifications

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION:

Must have at minimum:

• A bachelor's degree in counseling, education, social services, sociology, or psychology and
• At least one year of full-time experience working with youth.

LANGUAGE SKILLS: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid Texas driver's license and a clear driving record. Must have up-to-date University of North Texas Workplace Inclusive and Sustainable Employment (UNTWISE) Job Skills Training Credential and Job Placement Credential or be willing/approved to obtain all credentials within the first ninety (90) days of employment.

EXPERIENCE/KNOWLEDGE SKILLS: Proven ability to work with individuals with different interests and opinions and to build effective teams in a volunteer environment. Ability to communicate orally and in writing to a wide range of people. Effective planning and organizational skills. Appropriate level of computer skills to include proficiency in Microsoft Word and Excel. High level of energy, motivation, persistence, and positive attitude.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee

• Must be able to stand up to eight hours a day.

• Must be able to walk up to eight hours per day.

• Must be able use hands and arms to handle, feel, and reach.

• Must have sufficient eyesight and manual dexterity to discriminate between and classify items.

• Must be able to bend and twist frequently.

• Must be able to regularly lift and carry 25 pounds and occasionally lift and carry up to 100 pounds.

• The employee is frequently required to talk or hear.

• Must be able to follow instructions.

• Specific vision abilities required by this job include close vision (clear vision at 20 inches and less) and color vision (ability to identify and distinguish colors).

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions . While performing the duties of this job, the employee is regularly exposed to airborne particles (dust and lint). The noise level in the work environment ranges from quiet to very noisy.

The noise level in the work environment varies from quiet to loud.

INTERNAL CONTACTS: Frequent contact with Goodwill employees from all areas of the organization, Goodwill participants and their families, youth, and community volunteers.

EXTERNAL CONTACTS: Private and corporate citizens as well as members of county, state, and federal government, college and university staff, and individuals from other organizations and vendors.

It is the policy of Heart of Texas Goodwill to ensure equal employment opportunities in accordance with federal law. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years old or more), military status, or veteran status is illegal. Heart of Texas Goodwill Industries will provide reasonable accommodations during its interview process for individuals with disabilities, upon request.

Heart of Texas Goodwill managers and employees will comply with federal law. Any employees that deliberately violate this policy will be subject to disciplinary action. Persons who believe Heart of Texas Goodwill did not provide reasonable accommodations or has discriminated against them may file a discrimination complaint with the Heart of Texas Goodwill's Compliance Officer. The Compliance Officer has full authority to manage issues involving employment discrimination and accommodations. To file an allegation of discrimination or failure to provide reasonable