Sales Coordinator

Benefits:

Health insurance

Paid time off

Vision insurance

Dental insurance

Position Summary

We’re seeking a highly organized and relationship-driven Sales Coordinator to support our Sales team in achieving monthly and annual revenue goals.

This role has a primary focus on bridal and wedding room blocks, while also functioning as a Group Coordinator, ensuring seamless execution of group bookings from contract to arrival. You’ll play a key role in building partnerships, managing group inventory, and contributing directly to the hotel’s success while helping introduce the new brand into the Carlsbad market.

In addition, this role will provide support to our sister property, Fairfield Inn & Suites Carlsbad, as directed, assisting with sales coordination and group-related efforts across both hotels.

What You’ll Do

Serve as a key point of contact for wedding and bridal room block inquiries, from initial lead through booking and execution

Develop and maintain relationships with the Wedgewood Wedding facility adjacent to the hotel, local wedding venues, planners, and vendors to generate new group business

Act as Group Coordinator for assigned business:

Enter and manage group room blocks in the system with accuracy

Monitor and communicate cutoff dates, pick-up, and inventory changes

Ensure all group details are accurate and up to date from contract through arrival

Coordinate, manage, and monitor wedding and group room blocks, maximizing pick-up and revenue

Actively contribute to achieving monthly and annual room revenue targets

Provide administrative support to the Sales team, including preparing reports, proposals, contracts, and presentations

Update CRM (Delphi/GRC) daily and generate reports as needed

Track and complete sales trace activities consistently and accurately

Coordinate internal sales meetings and respond to requests promptly

Research and qualify new prospects, delivering detailed insights to Sales Leaders

Build and maintain strong relationships with new and existing clients

Ensure client database information is accurate and up to date

Create and distribute resume reports; act as a point of contact for inquiries

Assist with implementing sales strategies and initiatives

Provide sales and coordination support to Fairfield Inn & Suites Carlsbad (sister property) as directed, including assistance with group blocks, inquiries, and administrative tasks

What We’re Looking For

Minimum 1 year of hotel, hospitality, or sales experience (wedding or group sales experience a strong plus)

Experience with group room blocks, reservations systems, or sales coordination required

Strong understanding of group processes (cutoff dates, pick-up tracking, block management) preferred

Strong relationship-building and networking skills

Highly organized with strong attention to detail

Ability to multitask and thrive in a fast-paced environment

Proficiency in Microsoft Office and CRM systems (Salesforce/Delphi experience a plus)

Excellent written and verbal communication skills

Results-driven mindset with a focus on revenue generation

Why Join Excel Hotel Group?

Comprehensive Benefits Package: Medical, Dental, Vision, Life Insurance

401(k) with Company Match

Paid Time Off (PTO)

Hotel Travel Discounts

Career Growth Opportunities – We promote from within

Be part of a new Marriott roll-out and help launch a newly branded property