Patient Access Coordinator, Peace Hospital, 2:30p-11:30p

Patient Access Coordinator

The Patient Access Coordinator is responsible for oversight of revenue cycle activities related to patient registration, referrals, precertification/pre-authorization, insurance verification, co-pay collections, customer service functions and training pertaining to front-end operations to ensure financial goals are met. Completes and evaluates Patient Access functions and creates the first impression of University Medical Center (UMC) services to patients and families and other external customers. Articulates information in a manner that patients, guarantors and family members understand so they know what to expect and understand their financial responsibilities.

Essential Functions:

• Maintain and oversee planning and coordination of all patient registration functions to ensure effective cash flow through patient registrations, insurance verifications, pre-authorizations, collections and referrals to eligibility and outreach enrollment specialists.
• Develops, establishes, implements, and evaluates systems to monitor accuracy and timeliness of registrations.
• Ensure that POT worklist is completed daily.
• Facilitate communication between departments and PA management regarding issues of front end operations.
• Monitors service volume, referral activities and timeliness.
• Complete daily charge reconciliation worklist.
• Develop resource materials and guides to be used by staff.
• Ensure compliance with established policies and procedures of University Medical Center, the employees, regulatory agencies and third-party payers.
• Schedule patient appointments daily for all site accordingly.

Other Functions:

• Fill in for other Patient Access team members during lunch or absences as needed.
• Assist with projects as directed by Senior Management.
• Attend Department and Team meetings as required.
• Contributes to the accomplishment of department and hospital objectives.
• Establishes a positive, professional relationship maintains good customer service with patient, families, medical staff, physicians and other employees of the organization.
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned