Gaming Machine Attendant - Miko's

Job Description

Job Description

Salary:

Mikos Gaming LLC

Gaming Machines Attendant

SUPERVISOR: Mikos Manager KEY EMPLOYEE (Y/N): YES

SUMMARY:

Under general direction from the Shift Supervisor, promotes a positive customer experience by providing accurate change for patrons; addressing questions or concerns about how Class II Gaming machines are played and the types of pay outs; and resolving tilts and jams in a prompt and courteous manner.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all inclusive.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Will be responsible to watch, protect (handle, use, or maintain gaming cash and/ or gaming Gaming cash means money used in the operation of class II and Ill gaming. This includes cash deposited or withdrawal from gaming operation's cage or vault, in its kiosk and ATMs, gaming machines/system bill acceptors, drop boxes, change boxes, tip boxes, or other locations, containers, and devices used to store or retrieve cash used for the conduct of class II and Ill games or accounted for as a cash asset of the gaming operation.
• Accessing the gaming machines, recording in the M.E.A.L. logs, inventory of machine ticket paper, or hardware/software used in conjunction with the class 11/111 gaming systems.
• Greets guests in a prompt, professional and courteous manner helping, instruction, and advice on various types of Class II Gaming machines.
• Provides accurate change to patrons as requested.
• Observes all patron activity within the assigned area; responds to questions from Casino Guests on machine functions and payouts.
• Assists guests when machines need repairs by contacting and confirming assistance of a Gaming Machine technician; resolves tilts and jams as requested.
• Safeguards company assets by keeping track of keys, funds, and security access cards.
• Attends and participates in regularly scheduled staff meetings.
• Responds to customer's requests in a prompt and professional manner; contacts supervisor as needed.
• Completes jackpot payouts, progressives reading and ticket fills within established timelines and completes documentation as required.
• Assist in cleaning and maintenance of the Gaming Machine areas and assist in maintaining inventory of supplies.
• Ensures compliance with all regulatory requirements and policies and procedures, in all areas, always.
• Maintains confidentiality of all privileged information.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as required.

EDUCATION AND EXPERIENCE:

• Knowledge of basic math and arithmetic.
• Skill in providing excellent customer service.
• Ability to communicate effectively, both verbally and in writing.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to establish and maintain professional relationships with co-workers at all levels.
• Ability to represent the Casino in a professional manner, building respect and confidence.
• Ability to work independently and meet strict timelines.
• Ability to interpret a variety of instructions furnished in written and oral form.

MINIMUM QUALIFICATIONS:

High School Diploma or GED plus six months customer service or related experience. Must be twenty-one (21) years of age. Valid driver's license and clean driving record. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license. Tribal preference.

WORKING CONDITIONS:

While performing the duties of this job, the employee regularly is required to stand and walk for extended periods of time. The employee must occasionally lift and/or move up to 25 pounds. Work is generally performed in a casino setting with exposure to second-hand smoke and a moderate noise level. Extended hours and irregular shifts are required.

KEY EMPLOYEE:

In the accordance to NIGC Regulation, 25 502.10, Key employees are subjected to fingerprinting and background checks.