Eligibility Advisor I - Temporary

Career Opportunities: Eligibility Advisor I - Temporary (17390) Posting ID 17390 – Posted – Health & Human Services Comm – TW Reg 05 EOAPD – Community and Social Services – Eligible for Telework – other locations (Trinity) – Salary: $2,953.25 – $4,365.66 per month Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Benefits include 100% paid employee health insurance for full‑time eligible employees, a defined benefit pension plan, generous time‑off benefits, numerous opportunities for career advancement and more. Functional Title: Eligibility Advisor I – Temporary Job Title: Eligibility Advisor I Agency: Health & Human Services Comm Department: TW Reg 05 EOAPD Posting Number: 17390 Closing Date: 06/26/2026 Posting Audience: Internal and External Occupational Category: Community and Social Services Salary Range: $2,953.25 – $4,365.66 Pay Frequency: Monthly Salary Group: TEXAS‑B‑13 Shift: Day Telework: Eligible for Telework Travel: Up to 10% Regular/Temporary: Temporary Full Time/Part Time: Full time FLSA Exempt/Non‑Exempt: Non‑exempt Job Location City: CROCKETT Job Location Address: 111 NW LOOP 304 Other Locations: Trinity Brief Job Description: This is a temporary position that is expected to end on 08/31/2027. Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance. We are looking for a highly motivated, compassionate, and dedicated individual to assist the most vulnerable citizens of Texas in need of food, medical care, cash assistance, and other social services. The Eligibility Advisor I position includes work in the Eligibility Advisor, Medical Eligibility Specialist, and Hospital Based Worker classifications, establishing eligibility for programs such as SNAP, TANF, MEPD, and Medicaid. Essential Job Functions (EJFs): Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs. Evaluate data from various electronic and other sources to enter information into a computer‑based eligibility system. Compute and authorize benefits based on eligibility determination. Process work in accordance with state and federal regulations and established procedures, guidelines, and timeframes. Perform other duties as assigned. Must be able to work overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon. Must be able to work in a highly stressful and fast‑paced environment under constant pressure to meet required deadlines. Knowledge, Skills and Abilities (KSAs): Use fact‑finding techniques to obtain, relate and evaluate information provided by applicants. Read, understand, apply, and explain detailed regulations and policies. Perform basic arithmetic functions. Manage time efficiently by establishing priorities in accordance with importance of deadlines. Establish and maintain effective work relationships with others. Ability to communicate effectively both verbally and in writing. Follow written and oral directions and instructions. Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook, and Excel. General knowledge and proficiency with computers and related technologies, such as software, hardware, operating systems, and typing skills, are required. Use of Microsoft Teams and potentially soft‑phone technology is part of everyday job expectations. Registrations, Licensure Requirements or Certifications: N/A Initial Screening Criteria: Applicants must meet the following education and experience requirements: Education: High School Diploma or GED equivalent is required. Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred. Experience: One (1) year of customer service experience with public contact (e.g., retail, call center, clerical, hospitality, banking, receptionist, or similar). Thirty (30) semester or forty‑five (45) quarter hours from an accredited college or university may be substituted for one (1) year of required experience. Experience in an environment interviewing clients and gathering personal information in‑person or over the phone is preferred. Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement. Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance. Access and Eligibility Services Field Office normal hours of operation are Monday‑Friday 8:00 am to 5:00 pm. Employees may be required to work overtime, as required by management, outside of normal hours of operation, which may include weekends. Applicants selected for hire will be required to pass a fingerprint criminal history background check. Applicants may not have a history of substantiated fraudulent activity against HHSC or any program it administers. Applicants who have a non‑fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment. Active Duty, Military, Reservists, Guardsmen, and Veterans: All active‑duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified. For more information, see the Texas State Auditor’s Job Descriptions, Military Crosswalk, and Military Crosswalk Guide at Texas State Auditor's Office – Job Descriptions. ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on‑line application, contact the HHS Employee Service Center at View phone number on click.appcast.io. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Pre‑Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E‑Verify. You must bring your I‑9 documentation with you on your first day of work. Telework Disclaimer: This position may be eligible for telework. All HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs. #J-18808-Ljbffr FALL CREEK FARM & NURSERY