Patient Services Representative

US Fertility Patient Service RepresentativeBuild What Matters Most—Families, Futures, and Your CareerEnjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation's leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.Through our national network of premier fertility centers—including Shady Grove Fertility—we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we're just getting started.Opportunity OverviewWe have an immediate opening for a Patient Service Representative to join our team at Shady Grove Fertility in Norfolk, Virginia.Schedule: Monday through Friday, 6:30 AM to 4:00 PM with occasional weekends. Will float to our Virginia Beach office as needed.Compensation: $20 to $22 per hour (commensurate with experience)This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.How You'll ContributeAt US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you'll be surrounded by a team committed to shared success.In this role, the Patient Service Representative will:Maintain patient accounts by obtaining, recording, and updating personal financial and insurance informationOptimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordinglySchedule appointmentsAddress customer/patient issues and insure effective short-term and long-term resolutionProvide timely feedback to the practice regarding service failures or patient concernsConsult with patients regarding their benefits, coverage and financial optionsGreet patients and visitors to the office and providing high level of customer serviceWhat You'll BringWe're looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.Qualifications and Skills Include:Minimum 2 years of applicable work experienceHigh School diploma requiredExtensive knowledge of insurance/benefits, medical terminology and medical billingExperience working in an OB/GYN office is a plusStrong communication skills, independent worker, detailed-oriented, computer savvyHigh level of customer service essentialMore important than any single credential, however, is the right person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.What We Offer US Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team members—professionally and personally—across all employment types.Full-Time Employees (30+ hours/week)Medical, dental, and vision insurance401(k) with company matchTuition assistance and professional development supportPerformance-based bonus opportunitiesGenerous paid time off, paid holidays, and paid parental leaveLife and disability benefitsFertility Discount ProgramEmployee wellness and recognition programsPart-Time Employees401(k) with company matchPerformance-based bonus opportunitiesEmployee wellness and recognition programsPer Diem Employees401(k) with company matchEmployee wellness and recognition programsOur Commitment to Inclusion and OpportunityUS Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility—and help shape the future of fertility care.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.