System Support Analyst
AMSYS Talent
We're looking for a senior IT professional who enjoys solving complex technical issues while working closely with business users to improve IT operations. This role combines Level 3 technical support with a Technical Business Analyst mindset-someone who can troubleshoot, identify root causes, document processes, and recommend improvements. You'll serve as the escalation point for critical issues while partnering with internal teams to improve systems, workflows, and user experience.
What You'll Do- Provide Level 3 support for complex desktop, server, Microsoft 365, and infrastructure issues.
- Serve as the escalation point for Level 1 and Level 2 support teams.
- Administer and troubleshoot Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, Intune, and Entra ID.
- Support Windows Server, Active Directory, Group Policy, DNS, DHCP, and core networking.
- Perform root cause analysis and implement long-term solutions for recurring issues.
- Work with business users to gather requirements, document processes, and recommend technical improvements.
- Create technical documentation, SOPs, and knowledge base articles.
- Coordinate with vendors and internal teams on projects, upgrades, and issue resolution.
- Mentor junior support technicians and promote IT best practices.
- 5+ years of IT infrastructure or senior desktop support experience.
- Strong Microsoft 365 administration experience.
- Experience supporting Windows Server, Active Directory, Azure/Entra ID, networking, and endpoint management.
- Experience with Azure cloud administration is preferred.
- Strong troubleshooting and analytical skills.
- Ability to translate business requirements into practical technical solutions.
- Experience with ITSM platforms such as ConnectWise, ServiceNow, or Freshservice.
- PowerShell or automation experience is a plus.
- Excellent communication and customer-facing skills.
- Microsoft 365 or Azure certifications
- ITIL Foundation
- CompTIA Network+ or Security+
Vacancy posted 1 day ago
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