Customer Care Representative

The Customer Care Representative is the primary point of contact for patients, responsible for delivering a high-touch, concierge-style experience. This role focuses on patient communication, scheduling, and front desk coordination while supporting daily operations to ensure a smooth, organized, and professional patient journey. This role exists to make sure every patient feels supported and taken care of, while keeping communication, scheduling, and clinic flow running smoothly. Responsibilities Patient Communication & Experience Serve as the first point of contact via phone, text, and email with a professional and empathetic approach. Respond to all patient inquiries in a timely, organized manner. Provide clear and accurate information about services, programs, and pricing. Maintain a positive, supportive tone aligned with clinic standards. Scheduling & Appointment Management Schedule, confirm, and reschedule patient appointments efficiently. Monitor daily schedule and track patient arrivals. Follow up with late or missed patients and update appointment status. Ensure provider availability is accurate and properly reflected in the calendar. Front Desk & Patient Flow Greet and check in patients, ensuring a welcoming and smooth experience. Assist new patients with onboarding, paperwork, and initial setup. Help maintain clinic flow by coordinating with team members and minimizing wait times. Administrative & Operational Support Maintain accurate, organized, and up-to-date patient records. Process payments and assist with general billing questions. Support internal documentation, reporting, and workflow processes. Help maintain a clean, organized, and fully stocked front office. Patient Support & Retention Address patient concerns and escalate when appropriate. Build strong relationships with patients to support retention and satisfaction. Follow up with patients after cancellations, no‑shows, or missed communication. Team Collaboration Communicate clearly with providers, health coaches, and management. Provide updates on patient status and scheduling changes. Support overall clinic efficiency and continuous improvement. Performance Expectations Respond to all patient communication promptly and professionally. Maintain accurate scheduling with minimal errors. Ensure a smooth, organized, and positive patient experience. Demonstrate strong attention to detail in documentation and workflows. Take ownership of patient needs and follow through until they are resolved. Qualifications 1–3 years of customer service experience (healthcare, med spa, or wellness preferred). Strong communication and interpersonal skills. Ability to multitask in a fast‑paced environment. Detail‑oriented with strong organizational skills. Professional, reliable, and patient‑focused mindset. Compensation $20 - $25 hourly #J-18808-Ljbffr