Patient Support Assistant - Behavioral Health

Hourly Pay Range:$18.38 - $26.65 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.Position Highlights:Position: Patient Support AssistantLocation: DeerfieldFull Time/Part Time: Full TimeHours: Monday-Friday, 7:30am-5:30pm; Rotating Saturdays based on department needsRequired Travel: Travel based on department needs (Other locations could include Glenbrook Hospital)What you will do:Manage front desk and waiting area communication from front to back office to move patients through their visits and support the clinical team.Answer all incoming telephone calls to the department from patients, physicians, and other departments while handling each as appropriate in accordance with NorthShore telephone customer service standards and practice protocols including documenting in Epic telephone encountersUtilize Epic to schedule and register patients for multiple providers, sites and servicesObtain prior authorization, records and orders as needed to ensure patients arrival to the department to be seamlessFamiliarize yourself with physician preferences, physician availability, practice visit types, and practice protocolsObtain prior authorization as neededReview department templates daily to ensure patient access and template efficient utilization. Informing Practice Manager of concernsProvide other administrative support under the direction of the Physicians and Practice ManagerWhat you will need:Education: High school diploma or equivalent work experience is required.Certification: N/AExperience: 1 – 2 years in an administrative/customer service preferred, EPIC knowledge and experience preferred. Enjoy working at a fast past with the capacity to multi-task, displays flexibility, take initiative, and utilize multiple resources to support the roleUnique or Preferred Skills: Excellence in customer serviceBenefits (For full time or part time positions):Premium pay for eligible employeesCareer Pathways to Promote Professional Growth and DevelopmentVarious Medical, Dental, Pet and Vision optionsTuition ReimbursementFree ParkingWellness Program Savings PlanHealth Savings Account OptionsRetirement Options with Company MatchPaid Time Off and Holiday PayCommunity Involvement OpportunitiesEndeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.Please explore our website ( to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”.Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor. #J-18808-Ljbffr