Automotive Service Manager

Dealership Service Manager – Queensbury, New York

Lead the Shop. Elevate the Team. Own the Results.

Queensbury isn’t just a dot on the map — it’s the gateway to the Adirondacks, home to year‑round tourism, loyal local customers, and a dealership environment where the right Service Manager can build a powerhouse operation. If you’re a proven leader who thrives on fast lanes, full bays, and high expectations, this is your next big move.

We’re searching for a driven, disciplined, customer‑obsessed Service Manager who knows how to build culture, coach talent, and run a department like a business within a business.

What You’ll Lead & Own

• Daily Service Operations — Drive workflow, dispatch, productivity, and bay efficiency with precision.
• Team Leadership — Coach advisors, mentor techs, and build a culture of accountability and pride.
• Customer Experience Excellence — Turn every visit into a 5‑star experience and elevate CSI scores.
• Financial Performance — Own labor gross, ELR, hours per RO, warranty compliance, and department profitability.
• Process Optimization — Implement systems that reduce bottlenecks, increase throughput, and improve communication.
• Safety & Compliance — Maintain a clean, safe, fully compliant shop environment.
• Cross‑Department Collaboration — Work closely with Parts and Sales to keep the entire dealership running smoothly.

What Makes You a Fit

• Proven success as a Service Manager, Assistant Service Manager, or Fixed Ops Leader in a dealership environment.
• Strong command of dispatching, workflow management, and technician productivity .
• Ability to coach, motivate, and hold teams accountable without losing the room.
• Deep understanding of warranty processes, OEM requirements, and repair order documentation .
• A customer‑first mindset with the ability to turn tough situations into positive outcomes.
• Data‑driven decision‑making — you know your KPIs and how to move them.
• High emotional intelligence, strong communication skills, and a steady leadership presence.

What You’ll Achieve

• A high‑performing service department with full bays, strong retention, and elite CSI .
• A motivated team that respects your leadership and thrives under your direction.
• A streamlined operation with tight processes, clean ROs, and predictable profitability .
• A dealership reputation in Queensbury that stands out from every competitor in the region.

Compensation & Benefits

• Competitive salary + aggressive performance bonuses
• Full benefits package
• Career growth within a strong dealership group
• Supportive ownership that invests in people, tools, and technology

Ready to Lead One of Queensbury’s Most Important Departments?

If you’re the kind of Service Manager who walks into a shop and instantly sees how to make it better — we want to talk.